Why My Co-Host Account Has Been Suspended and How to Reactivate It

Navigating a suspended account can be frustrating. However, understanding the potential reasons and solutions can make the process more manageable. If your CohostMarket account has been suspended, consider these ten common reasons and the subsequent remedies:

Sharing Contact Details Before an Approved Interview

The Issue

Our system has pinpointed instances where service providers share their contact details, such as email, phone number, or address, with homeowners before a formal interview has been approved.

CohostMarket has a structured process that aims to guarantee a secure and professional environment for homeowners and service providers. By waiting to share personal contact information until after a formal interview is confirmed, we ensure that both parties have demonstrated genuine interest, mitigating the potential for data misuse.

What you need to know

Booking Interviews: Homeowners can engage and discuss potential collaborations with a service provider. This preliminary interaction aids both parties in determining if they're a suitable match.

Suppose both parties decide to proceed after their initial discussions and agree on terms, roles, and commission rates. In that case, the homeowner must pay a $5 service fee to access the service provider's contact details. This fee ensures genuine commitment from the homeowner and upholds the platform's quality and security.

The Solution

For a streamlined experience and to uphold the platform's standards:

1. Refrain from sharing personal contact details until a formal agreement has been reached and the homeowner has paid the service fee.

2. Always stay updated with platform notifications and ensure timely responses to homeowners to maintain a professional rapport.

3. Adhering to these guidelines ensures a seamless, professional, and secure experience for all CohostMarket users. Your compliance dramatically contributes to the platform's integrity and reputation.

Promotion of Company Details on Your Profile

Our system has identified instances where service providers, under the FREE or Premium account categories, have included their company name or logo in their profile or description.

CohostMarket offers various membership levels, each designed with specific benefits tailored to the needs and commitments of our service providers. Maintaining the integrity of these membership levels ensures fairness and encourages an equitable platform for all users.

What You Need to Know

Profile Limitations: FREE and Premium memberships come with certain constraints. One such limitation is the restriction against promoting one's company through the company name, logo, or description.

PRO Account Privileges: The PRO account is tailor-made for enhancing brand visibility on the platform. This tier allows for the inclusion of your company name as your profile name, the use of your company logo, and the freedom to add your company's description. This not only increases brand recognition but also fosters trust and professionalism.

The Solution

1. If your account is under the FREE or Premium categories, ensure no company-specific details like names or logos are in your profile or description.

2. To enhance your company's visibility on CohostMarket, consider upgrading to the PRO membership. This will grant you the privilege to promote your brand comprehensively on the platform.

3. Regularly review and update your profile to ensure compliance with the platform's guidelines. This prevents potential suspensions and showcases your commitment to professionalism to potential clients.

By adhering to these guidelines, you play a pivotal role in maintaining the structured and fair environment CohostMarket strives to provide all its users.

Consistent Rejection of Interview Requests

We have observed a pattern where service providers have been declining many interview requests consecutively.

CohostMarket is designed to foster genuine connections between homeowners and service providers. The interview stage is an integral part of this process, which allows both parties to understand each other's needs and expectations. Service providers might unintentionally signal a lack of commitment or availability by declining interview requests, which could affect the platform's overall efficacy and reputation.

What You Need to Know

Nature of Interviews: Not every interview request will align with a service provider's expertise or availability. Homeowners have diverse needs, and there might be instances where their requirements don't match a provider's offerings.

Platform Expectations: To maintain an active status on CohostMarket, service providers are encouraged to maintain a balance in their interview responses. While it's acceptable to decline requests that don't align with your services, consistently rejecting interviews could lead to temporary or permanent profile suspension.

The Solution

Actively engage with homeowners by responding to interview requests, even if it's to decline politely. This demonstrates professionalism and consideration for the homeowner's time and needs.

Should you find that most interview requests are not aligned with your services, consider updating your profile to provide more transparent information on your offerings. This can help in attracting more relevant interview requests.

If external factors, such as personal commitments or high workload, are causing you to decline interviews, consider updating your availability on the platform. This ensures that homeowners have a realistic expectation of your current status.

By maintaining a proactive and balanced approach to interview requests, service providers can ensure a fruitful and professional experience on CohostMarket for themselves and the homeowners they engage with.

Falling Below the Required Response Rate

We've noticed that your response rate to homeowners has slipped below our required threshold of 50%.

A healthy response rate indicates a service provider's commitment and professionalism on the CohostMarket platform. Homeowners rely on timely interactions to make informed decisions about their properties. When service providers don't respond promptly, the homeowner's progress can stall, impacting the platform's overall efficiency.

What you need to know

Minimum Requirement: CohostMarket mandates a minimum response rate of 50% for all service providers. This is to ensure active engagement and maintain the platform's reputation for reliability.

Implications of Low Response Rates: Profiles that consistently fall below the 50% response rate threshold are at risk of permanent suspension. We aim to cultivate an active and responsive community, and maintaining this minimum standard is crucial for the platform's success.

The Solution

Stay Engaged: Always try to reply to homeowners' inquiries, even if their requirements aren't in line with your services. A simple, polite decline is preferable to no response. It clarifies the homeowner and allows them to seek other providers without delay.

Manage Notifications: Ensure you have set up your notifications correctly and check them regularly. This will help you stay on top of new inquiries and respond promptly.

Review Your Profile: If you're receiving queries that don't align with your services, it might be time to review and update your profile for clarity. Ensure homeowners clearly understand the services you offer, which can help receive more relevant inquiries.

Communicate Proactively: If there's a period where you know you'll be less responsive (e.g., vacation, high workload), consider updating your availability on the platform or setting an away message. This can manage homeowners' expectations and prevent potential negative ratings.

By ensuring consistent and timely communication, service providers can maintain a strong reputation on CohostMarket, leading to more fruitful collaborations with homeowners.

Periods of Inactivity Impacting Your CohostMarket Presence

We've observed extended periods of inactivity on your CohostMarket profile.

 Regular activity ensures homeowners viewing the platform see active and responsive service providers. Extended inactivity could suggest to potential clients that a service provider may no longer be available, even if that's false.

What you need to know

Activity Requirement: With our recent updates, service providers must log in to the platform at least once every three months. This keeps your account active and ensures your profile appears in CohostMarket search results.

Consequences of Extended Inactivity: Should there be no activity on your profile for 90 consecutive days, our system will automatically set your account to a 'deactivated' status. This means homeowners will not see your profile in their searches.

The Solution

Regular Log-ins: To maintain visibility and continue receiving inquiries from homeowners, ensure you log into your account at least once every three months. It's a simple action that can significantly impact your visibility and potential business opportunities.

Reactivation: If your account has been deactivated due to inactivity, don't fret! Navigate to your user dashboard and select the 'reactivate my account' option from the popup notification warning. This will restore your profile's active status on CohostMarket.

Set Reminders: Given the importance of regular log-ins, consider setting a reminder on your calendar or phone to ensure you periodically check in on the platform.

By staying active and engaged, service providers can maximize their opportunities on CohostMarket and ensure a consistent and rewarding experience for themselves and homeowners.

Inclusion of a Management Package: Ensuring You Showcase Your Worth

Your profile is currently missing a management package or is underpriced, limiting its visibility and potential on CohostMarket.

An adequately priced management package showcases the services you offer and underlines the value you provide. A complete and appropriately priced package attracts genuine homeowners willing to invest in quality service.

What You Need to Know

Package Requirement: Every service provider on CohostMarket is required to have at least one management package listed on their profile. This offers clarity to homeowners about the services you provide and the associated costs.

Minimum Pricing: While we understand that new providers might be inclined to offer competitive prices, we've set specific pricing standards to ensure the platform maintains professionalism and quality. Listing packages at $0 or 0% commission undermines the platform's intent. The minimum permissible price for any package is a flat rate of $5 or a 5% commission per booking.

The Solution

Add a Management Package: If you haven't yet, ensure you list a management package on your profile. This highlights your offerings and makes your profile complete.

Review Your Pricing: If your package is underpriced, consider revising it to meet the platform's minimum pricing requirements. This adheres to platform standards and signals to homeowners that you value the services you offer.

Enhance Your Profile Description: Ensure your profile description is rich and informative. Share details about your experience, background, geographical service area, and dedication to the platform. A well-crafted description can significantly influence homeowners in choosing you as their preferred service provider.

Ensuring your profile has a well-priced management package and a detailed description enhances your visibility and appeal on CohostMarket, making it easier for homeowners to understand your value proposition.

Crafting an Impactful Profile Description: Make a Lasting First Impression

Your profile currently lacks a comprehensive description. A concise and detailed profile is essential to captivate homeowners and present your qualifications compellingly.

A captivating profile description is more than words; it's the first step in building trust. Homeowners on CohostMarket want to know more about the service providers they might engage with. A well-constructed profile can effectively communicate your expertise, passion, and dedication, setting you apart from other service providers.

What You Need to Know

Essential Elements: A comprehensive profile should touch upon your experience, professional background, geographical service area, and dedication and enthusiasm toward the work.

The Value of Personal Touch: Including personal anecdotes or reasons for your passion for service can humanize your profile, making it relatable and appealing.

Precision Matters: While it's essential to be detailed, also be concise. Avoid fluff. Every word should add value, guiding homeowners to understand your offerings and professional ethos.

The Solution

Highlight Your Experience: Detail your professional journey, the number of projects you've handled, or any specialized services you offer.

Share Your Background: Provide insights into your training, certifications, or industry recognition. This builds credibility.

Specify Your Location: Clearly state your operational area or the regions you are comfortable servicing. This ensures homeowners in your area can quickly identify and connect with you.

Convey Your Motivation: Share what drives you. Whether it's a passion for offering top-notch services or a commitment to ensuring customer satisfaction, let homeowners know why you stand out.

Keep it Authentic: Authenticity is key. Be genuine in your description. An honest account of your journey and aspirations can resonate more with homeowners than a hyperbolic narrative.

By crafting a detailed and genuine profile description, you comply with CohostMarket's standards and create an inviting profile that stands out, encouraging homeowners to connect with you.

Mandatory Valid Email Address: A Pillar for Efficient Communication on CohostMarket

Your registration on CohostMarket seems to be associated with an invalid email address. This critical lapse can hinder smooth communication with homeowners, affecting potential collaboration opportunities.

A valid email address is not just a point of contact but a gateway for homeowners to contact service providers. Given the dynamic nature of service provisions, having a functional email ensures you don’t miss out on potential collaborations or critical updates from CohostMarket. Moreover, it enhances the trust factor among homeowners, as they are assured of your responsiveness.

What You Need to Know

Primary Communication Mode: Email serves as one of the direct channels of communication on CohostMarket. Homeowners rely on this channel to initiate discussions or inquire about potential services.

Notification Alerts: You'll receive real-time notifications about inquiries through a functional email, ensuring you can promptly respond to homeowners.

Account Verification: CohostMarket may periodically send out verification emails or important updates. A valid email ensures you stay updated with platform changes or requirements.

The Solution

Update Your Email: Head to your account settings and ensure you update your email to a valid and frequently checked one. This ensures you stay in the loop.

Test the Functionality: Once updated, ensure you receive platform notifications properly. This can be an early indicator of the email's functionality.

Stay Vigilant: Regularly check your email for inquiries or notifications. Prompt responses can significantly enhance homeowners' trust and boost your reputation on the platform.

Avoid Email Filters: Ensure that CohostMarket emails aren’t landing in your spam or junk folder. Whitelisting the CohostMarket email domain can be a good practice.

In the digital age, email serves as a cornerstone for professional communication. Understanding its importance and ensuring its seamless functionality can drastically improve your CohostMarket experience. Engage responsibly, respond promptly, and make the most of the opportunities that come your way.