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Ensuring the safety and security of transactions on CoHostMarket is a top priority. Here's how we protect your financial information and ensure secure transactions: Secure Payment Gateway CoHostMarket uses a secure payment gateway to process all transactions. This gateway is encrypted and complies with industry standards to protect your financial data during transmission. Escrow System We utilize an escrow system for payments. When you book a service or consultation, the funds are held in escrow until the service is completed to your satisfaction. This ensures that your money is safe and only released once the service provider fulfills their obligations. Fraud Detection Our platform is equipped with advanced fraud detection systems that monitor transactions for any suspicious activity. This helps us identify and prevent fraudulent transactions before they can affect our users. Data Encryption All sensitive data, including payment information, is encrypted using SSL (Secure Socket Layer) technology. This ensures that your personal and financial information is protected from unauthorized access. Regular Security Audits CoHostMarket conducts regular security audits to identify and address any vulnerabilities in our system. This proactive approach helps us maintain a secure platform for all users. Two-Factor Authentication (2FA) We offer two-factor authentication as an additional layer of security for your account. By enabling 2FA, you add an extra step to the login process, making it more difficult for unauthorized users to access your account. Verified Service Providers All service providers on CoHostMarket undergo a thorough verification process. This includes identity checks, background verification, and validation of their qualifications. This ensures that you are dealing with reputable and trustworthy providers. By implementing these robust security measures, CoHostMarket ensures that your transactions are safe, secure, and protected from potential threats.

Understand the acceptable forms of ID for verification on CoHostMarket. To ensure the security and trustworthiness of our platform, CoHostMarket requires service providers and homeowners to verify their identities. Here are the types of IDs that are accepted for verification: Accepted Forms of ID Passport: A valid, unexpired passport from your country of citizenship. Driver’s License: A current, valid driver’s license with a clear photo. National ID Card: An official national identity card issued by your country of residence. Government-issued Identification: Any other government-issued ID that includes your photo and date of birth. Verification Requirements Clear Photo: Ensure the photo on your ID is clear and easily recognizable. Unexpired ID: Your ID must be current and not expired. Matching Information: The information on your ID should match the details provided in your CoHostMarket profile. By providing a valid form of ID, you help maintain the integrity and security of the CoHostMarket community. For more information, visit our Trust and Safety page.

Understand the common reasons for ID verification rejection on CoHostMarket. If your ID verification was rejected on CoHostMarket, it could be due to several reasons. Here are the most common issues: Common Reasons for Rejection Blurry or Unclear Photo: The photo on your ID must be clear and easily recognizable.  Expired ID: Ensure your ID is current and unexpired. (Expired IDs are not accepted for verification.) Mismatched Information: The information on your ID must match the details in your CoHostMarket profile.  Incomplete Document: Submit the full document with all corners visible. Partial images or cropped documents will be rejected. Unsupported ID Type: Only specific forms of ID are accepted. Refer to our list of accepted IDs to ensure you provide the correct type. Next Steps Check Requirements: Review the ID verification requirements on our Trust and Safety page. Resubmit ID: Correct any issues and resubmit your ID for verification. Contact Support: If you continue to face issues, contact our support team for assistance. Ensuring your ID meets the verification criteria helps maintain the security and trustworthiness of the CoHostMarket platform.

Learn about the security measures CoHostMarket uses to protect your uploaded ID. CoHostMarket takes the security of your personal information very seriously. Here’s how we protect your uploaded ID: Secure Storage AWS Protected Servers: All uploaded IDs are stored on secure servers provided by Amazon Web Services (AWS). AWS is a trusted and industry-leading cloud service provider known for its robust security features. Encryption: Your ID and personal information are encrypted both during transmission and while stored on our servers. This ensures that your data is protected from unauthorized access. Access Control Restricted Access: Only authorized personnel have access to your uploaded ID. This access is granted on a need-to-know basis and is tightly controlled.  Regular Audits: We conduct regular security audits to ensure our systems and processes comply with the highest security standards. Data Privacy Compliance: CoHostMarket complies with data protection regulations, ensuring your privacy rights are respected and protected.  Data Minimization: We only collect and store the minimum amount of information necessary for verification purposes. Your trust is important to us, and we are committed to protecting your personal information with the highest level of security.

What is Phone Verification? Phone verification is a process used to confirm that the phone number provided by our users is valid and can receive communications from CoHostMarket. This enhances the security and trustworthiness of user accounts. How Does Phone Verification Work? Our phone verification system supports receiving a One-Time Passcode (OTP) via SMS or a phone call for most countries. When you verify your phone number, you will receive an OTP that you need to enter on the platform to confirm your phone number. Why Am I Not Receiving SMS? If you are experiencing issues with receiving the OTP via SMS, it could be due to various reasons: Network Issues: Temporary network problems with your mobile carrier can delay or prevent the delivery of the OTP. Country Restrictions: Some countries may be restricted by our phone verification provider (Twilio). If you are located in a restricted country, you might not receive the OTP via SMS. Incorrect Number: Ensure that the phone number you have entered is correct and includes the appropriate country code. What Should I Do If I Don't Receive the OTP? If you are unable to receive the OTP via SMS, you can try the following steps: Opt for a Phone Call: Instead of SMS, choose the option to receive the OTP via a phone call. This method can sometimes bypass SMS delivery issues. Manual Verification: If you are still facing issues, we can proceed with manual phone verification. Please contact our support team, and we will assist you in verifying your phone number manually. How to Contact Support for Manual Verification? To request manual verification, follow these steps: Log in to your CoHostMarket account. Navigate to the 'Contact Us' section. Provide your profile ID and phone number, and request manual verification. Our support team will reach out to you to complete the verification process. Need Further Assistance? If you have any questions or require further assistance with phone verification, our support team is here to help. Feel free to reach out to us for personalized support. For more detailed information, visit our Help Center. Thank you for helping us maintain a secure and reliable platform!

What is Email Verification? Email verification is a process used to ensure that the email addresses provided by our users are valid, active, and capable of receiving emails. At CoHostMarket, we use the MillionVerifier, a dedicated tool designed to assess the quality of email addresses. How Does Our Email Verification Work? When you provide your email address, the MillionVerifier API evaluates it and categorizes it into one of three possible outcomes: Good: This status indicates that the email address is valid, active, and safe to use. Emails sent to this address are expected to be delivered without any issues. Risky: An email address marked as Risky suggests that there may be some potential issues, such as the possibility of a full mailbox or temporary problems. While emails may still be delivered, there is a higher chance of failure compared to a Good email address. Bad: A Bad status indicates that the email address is invalid or inactive. Emails sent to this address are very likely to bounce back or fail to deliver. What Should I Do if My Email is Marked as Risky or Bad? If your email address is categorized as Risky or Bad, we recommend updating your email to ensure seamless communication and service delivery. Switching to a more reliable email provider, such as Gmail, can significantly enhance the quality and reliability of your email address. How Can I Update My Email Address? To update your email address, follow these simple steps: Log in to your CoHostMarket account. Navigate to your "Profile Settings". Update your email address to a new, more reliable provider like Gmail. Verify the new email address through the verification link sent to your updated email. By maintaining a good quality email address, you help us ensure effective communication and service delivery, enhancing your experience on our platform. Need Further Assistance? If you have any questions or need further assistance with updating your email address, our support team is here to help. Feel free to reach out to us for personalized support. For more detailed information, you can also visit the MillionVerifier Help Center. Thank you for helping us keep CoHostMarket a trusted and reliable platform!