Got questions? We've got answers

When initiating a dispute on CoHostMarket for online services, digital products, or consultations, it's crucial to provide a well-documented submission, including:

Nature of the Dispute: Specify whether the dispute is about an online service, a digital product, or a consultation session. Describe the issue in detail, such as unmet service expectations, problems with the digital product, or dissatisfaction with the consultation outcome.

Evidence of Agreements: Include any written agreements, descriptions, or promises related to the service, product, or consultation. This may consist of the original service offer, product specifications, or agreed-upon outcomes for the consultation.

Communication Logs: Attach records of all communications with the buyer, highlighting any key discussions about expectations, revisions, or dissatisfaction. This includes messages, emails, or chat transcripts.

Deliverables and Work Evidence: For services and digital products, provide copies or samples of the work delivered. For consultations, include any follow-up materials, summaries, or notes provided to the buyer.

Proof of Delivery or Service Completion: Show evidence that the service was rendered, the digital product was delivered, or the consultation occurred as scheduled. This could be in the form of delivery confirmations, read receipts, or time-stamped records.

Buyer Feedback and Reactions: If the buyer provided any initial feedback or reactions, especially if they were positive or acknowledging receipt, include these.

Resolution Attempts: Document any efforts made to resolve the issue before escalating to a dispute. This shows your commitment to resolving issues amicably.

By providing a detailed and evidence-backed submission, you increase the chances of a fair and objective assessment by the CoHostMarket dispute resolution team. Remember, the objective is to present a clear and factual narrative of the situation, especially considering the diverse nature of services and products involved in online freelancing.