Got questions? We've got answers

In the event of a dispute on CoHostMarket, especially those involving online services, digital products, or consultations, our role is multifaceted and centers around fair and impartial mediation.

Here's how we approach each dispute:

Initial Assessment: Upon receiving a dispute notification, our team begins with an initial assessment to understand the nature of the issue and the parties involved. This step is crucial in setting the stage for a fair review process.

Gathering Evidence: We request and collect evidence from both the freelancer and the buyer. This evidence may include service descriptions, communication logs, delivered work, and any other relevant documents that could provide clarity on the dispute.

Reviewing Service Agreements: A critical part of our role is to review the terms of the service agreement made between the freelancer and the buyer. This includes understanding the scope of the service, delivery timelines, and any other specifics that were agreed upon.

Evaluating Communication: We closely examine the communication history between the parties. This helps us understand the expectations set, any agreements or modifications made to the original service terms, and how both parties interacted throughout the service provision.

Mediation Efforts: Our team makes an effort to mediate between the parties, aiming to find an amicable resolution that respects the interests of both sides. We encourage open dialogue and try to facilitate a mutual understanding.

Impartial Decision Making: Based on the evidence and the terms of our platform, we make an unbiased decision that adheres to CoHostMarket’s policies and standards. Our goal is to ensure a resolution that is fair and just, taking into consideration the specifics of the dispute.

Communication and Resolution: Once a decision is made, we communicate this to both parties and guide them through the next steps. Our resolution is binding, and we ensure that it is implemented as per our platform’s guidelines.

Feedback and Learning: We also take each dispute as an opportunity to learn and improve our platform. We welcome feedback from both parties to enhance our dispute resolution process and the overall CoHostMarket experience.

Our role in disputes is crucial to maintaining the integrity of our marketplace, ensuring that each party is heard and that decisions are made in a fair and equitable manner, especially for complex services like online consultations and digital products.