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I cannot access my account. What should I do? If you are experiencing difficulties accessing your account, follow these steps to recover it: Forgot Password: Go to the LOGIN page and click on the “Forgot Password” option. This will guide you through the process of setting up a new password using your registered email address. Phone Number Verification (coming soon): In the near future, we will introduce a phone number verification feature to assist in account recovery. This will be an option if you have previously verified your phone number on the platform. Stay tuned for updates on this feature. Contact Customer Support: If all else fails and you are unable to regain access to your account through the above methods, please reach out to us via our contact page. Our team is ready to assist you in recovering your account.

  At HostPro Market, we provide the flexibility to manage your account according to your preferences. Whether you want to take a temporary break or decide to leave permanently, here are the detailed steps to guide you: Pausing Your Account Temporarily If you wish to take a short break and plan to return to HostPro Market, pausing your account is the ideal option. Here is how you can do it: Login to your Account: Navigate to the dashboard.Profile Settings: Go to Profile >> Personal Information.Pause your Account: Find and click on the "Show/Hide my Profile" option.  Here, you can select the duration for which you want your account/profile to be paused. Permanently Deleting Your HostPro Account Should you decide to part ways with HostPro Market permanently, we have an option to delete your account permanently. But before you proceed, note the following critical points: Back-Up: Ensure to review and backup necessary information from your orders and messages. Irreversible Process: The process is irreversible, and reactivation is not an option post-deletion. Settle Your Funds: Make sure to settle all pending funds either by refunding or withdrawing them. You can't proceed with account deactivation with pending balances. Email Address: Changing the associated email before deletion allows for future reuse. Post-deletion, the email and username cannot be reused. Account Data: Note that not all data will be erased; public data such as feedback and comments might still remain visible. Here are the steps to permanently delete your account: Login to your Dashboard: Head to Member >>DashboardNavigate to My Account: Click on "Account" followed by "My Account"Delete Account: Find and click the "Delete Account" button. Specify a Reason: Choose an appropriate reason from the dropdown menu for account deletion. Confirm your decision by clicking on "Deactivate Account" If you have any questions or need further guidance, feel free to reach out to our Customer Support. We appreciate your time with HostPro Market and wish you success in all your future endeavors.

  Welcome to HostPro Market! Before you can start offering your services on our platform, you'll need to create and activate your seller account. Here’s how to go about it: - Navigate to the top-right corner of the webpage and click on "Log in". - Select "Become a Member" from the pop-up menu, followed by "HostPro". - Complete the form presented to you to finalize your sign-up process. Profile Creation - You'll be redirected to your dashboard where you'll find the "Profile Creation" option. - Fill in all mandatory fields marked with a * (an asterisk), ensuring the information regarding your training, working experience, and skills is accurate and true. Enhancing Credibility - Optionally, link your account to your social media channels to enhance your credibility. - Rest assured, all the information you provide remains confidential and is utilized to help foster a trustworthy environment and potentially bring you more business opportunities. Phone & ID Verification - To add an extra layer of security and authenticity, it's mandatory to verify both your phone number and ID at the end of the onboarding process.For phone verification, refer to our guide: "Verifying Your Account Using Your Phone".- For ID verification, ensure that your profile completion rate is above 85%. Upon meeting this requirement, you can then upload your ID proof for verification. Remember, this step is crucial for processing payouts.- Learn more in our guide: "Verifying Your Account Using Your Phone".  Create Your First Gig - The final stride in activating your seller account is setting up your first gig. - For guidance on creating a compelling gig, refer to our tips and advice in "Creating a Gig" section Remember, providing detailed and truthful information enhances your seller profile, setting a solid foundation for your success on HostPro Market. We look forward to having you as a part of our community. Good luck!

In HostPro Market, the account types "Buyer" and "Seller" are distinct and cannot be interchanged within a single account setup. If you initially registered as a buyer but wish to offer your services as a seller, you'll need to set up a new freelancer account. Follow these steps to get started: 1. Secure Your Current Data Before taking any action, ensure to secure any critical data from your existing buyer account. 2. Account Deactivation Next, initiate the process to deactivate your current "Buyer" account. Make sure to settle any ongoing transactions and withdraw any funds before deactivation. 3. Account Deletion After deactivating your account, you'll need to go a step further to permanently delete the account. This action is irreversible and will erase all the data associated with your account. 4. Register as a Seller With your buyer account deleted, you are now free to register as a seller using the same email address. Head to the HostPro Market homepage and click on "Become a Member" option to initiate the registration process. 5. Seller Account Set-Up During the registration process, ensure to opt for a "HostPro". Fill out the necessary details with accurate and truthful information regarding your expertise, skills, and the services you intend to offer. 6. Verification and Approval All seller accounts are subject to approval by HostPro Market, irrespective of the subscription type chosen (Free or Paid). Complete all the necessary verification steps, including phone verification, to enhance the credibility of your profile. 7. Service Offer Creation Once your seller account is approved, you can proceed to create your first service offer. Detail the range of services you can provide, showcasing your expertise and what potential clients can expect when they engage your services. 8. Launch Your Seller Profile With your service offer created and your profile set up, you're ready to launch your seller career on HostPro Market. Welcome to the community, and here’s to a successful selling journey! We advise keeping a note of all the necessary information and files from your buyer account before initiating deletion, as this process is not reversible. Should you face any difficulties or have further questions, feel free to reach out to our support team.

Changing your email address on HostPro Market is a straightforward process, designed with your security in mind. Here's a step-by-step guide: Updating Your Email in HostPro: Log into your Cohostmarket Dashboard.Navigate to 'Profile Overview', then select 'Personal Information'.Input your desired new email address and click 'Save'. Confirm the Change via Old Email: - Access the inbox of your old email address. - Look for the confirmation email from Cohostmarket and click on the provided link to validate the change. - Now, log into your Cohostmarket account using your old email address and password. - Navigate to 'Trust & Verification', and follow the process to further confirm your new email address. Verify Through New Email: - Check the inbox of your new email address.You should receive a second confirmation email. - Click on the provided link to finalize the email change. Alternative Method: Phone Verification: If, for some reason, you can't access your old email address, you can opt for phone verification. - Click on your profile picture and select 'Settings'.Go to the 'Security' section and click on 'Verify Now'. - Follow the on-screen prompts to verify your account through an SMS code sent to your registered phone number. - After verification, you can then change your email address using the phone-verified account following the steps outlined above. Please note For security reasons, always make sure that your registered email address on Cohostmarket is one that you actively use and can access. This helps in efficiently managing your account and staying updated with all communications. If you encounter any issues or have further queries, our support team is always here to assist you!

At HostPro, we respect your decisions and ensure you have complete control over your account's status. Whether you'd like to go offline temporarily or decide to part ways permanently, here's a detailed guide on managing your account's visibility and deletion. Temporarily Hiding Your Profile: - Login to your HostPro account dashboard. - Navigate to the main menu and click on Account. - Select My Profile from the Account menu. - Here, you have multiple options: - Set your status to Available (Online). - Go Unavailable (Offline). - Hide your profile for a specific duration, ranging from 1 day to a maximum of 1 month. - Choose to Hide your profile Permanently. Permanently Deleting Your Account: Before proceeding, ensure you've reviewed your orders, messages, and any other pertinent information you might need. - In the My Profile section, locate the option to delete your account permanently. - Choose a reason for your departure from the dropdown list. - Click on Deactivate Account. Important Information to Note: Funds: You cannot close your account if you have any pending funds, whether in your HostPro Balance or as Earned Revenues. Please refund or withdraw these funds before initiating account closure. Username & Email: Once used, usernames and email addresses associated with a closed account cannot be reused for any new HostPro accounts in the future. If you intend to rejoin, ensure you change your email address before deactivating your current account. Data Retention: Closing your account won't result in the automatic removal of all information associated with it. This means feedback, messages, and public pictures linked to your account will persist. If you wish to erase all traces, you must proceed with the subsequent permanent deletion process. Complete Removal of Your Account: If you're inclined to erase all records associated with your HostPro account: - Navigate to the Account Settings within the dashboard. - Look for the Permanent Deletion option. - Follow the prompts to confirm and finalize your decision.

The review process for freelancer profiles and service publication on HostPro Market is designed to ensure that all listings meet our standards for quality and completeness. Here's how it works: Initial Profile Setup You can create your freelancer profile and start drafting your services at any time. There’s no preliminary verification step required to begin this process. Profile Review Upon First Service Submission We begin a detailed review of your profile information when you submit your first service for publication. This review typically takes a few hours to a few days, depending on the current volume of submissions and your membership tier. Importance of Complete Profile Information: Seller Information & References Completing your Seller Information and adding references such as links to previous work or professional profiles is crucial. These details enhance the credibility of your services and can speed up the review process. Tax Information Ensure your Tax Information is accurately filled out. This is essential for compliance and smooth financial transactions. Service Publication Timeline If your profile is complete and your service meets our standards, your service can be published within a few hours. Incomplete profiles or services lacking essential information may lead to delays or rejection of the service listing. Recommendation To facilitate a smooth and swift service publication, we recommend completing your profile in its entirety, including all necessary information in the Seller Information, Tax Information, and adding credible references, before submitting your services. Rejection and Resubmission If a service is rejected due to incomplete profile information, you will be informed of the specific areas that need attention. You can resubmit the service for review after making the necessary updates. This approach ensures that all services listed on HostPro Market are backed by well-detailed and credible freelancer profiles, maintaining a high standard of quality and trustworthiness on our platform.

As an Owner/Buyer on our platform, you have a wide range of functionalities at your disposal to manage and enhance your property effectively. Here’s what you can do: Book Interviews You can schedule interviews with a variety of service providers, including Airbnb Co-Hosts, Local Cleaning Services, and Property Managers. This feature allows you to personally connect with potential service providers, understand their offerings, and choose the best fit for your property management needs. Purchase One-Time Packages You have the option to buy one-time service packages from these providers. Whether you need a specific task handled or a comprehensive service package, these options are designed to cater to diverse property management requirements. Access Freelancer Services Your account enables you to purchase any services offered by freelancers on our platform. This includes a range of online services tailored to the vacation rental industry, from digital marketing to operational optimization. Online Consultations, Courses & Training Programs: You can also take advantage of online consultations and educational offerings. These include expert-led courses and training programs designed to enhance your knowledge and skills in managing vacation rentals effectively. By leveraging these functionalities, your Owner/Buyer account becomes a powerful tool for enhancing the management and profitability of your vacation rental property.

If you initially registered as a Service Provider, you will not be able to directly switch your account to offer online services. Here’s what you need to know: Separate Accounts for Distinct Services To offer online services, you need to create a separate Freelancer account. This separation is due to the specific features and settings in the Freelancer account, which are tailored for offering online services and consultations. New Registration Process To become a Freelancer on our platform, you will need to register anew. This process ensures that your new Freelancer account is set up with the correct tools and features designed for online service offerings. Maintaining Account Focus This distinction between accounts ensures that each is optimized for its specific purpose. While Service Provider accounts are intended for local services like property management or house cleaning, Freelancer accounts are designed for online services such as virtual assistance, digital marketing, and consultations. Using Both Accounts If you wish to offer both local and online services, you can maintain separate accounts for each. This allows you to efficiently manage and provide distinct types of services to different client bases. Account Switching Currently, our platform does not support automatic account switching between Service Provider and Freelancer roles due to the distinct nature of these services. We recommend managing each account separately to ensure each service type is appropriately catered to.By understanding these guidelines, you can effectively set up and manage your service offerings on our platform, whether they are local or online.

Yes, you can update your birthday information under the 'Personal Information' section of your account. While providing your birthday is not compulsory, it plays a significant role in enhancing your experience on HostPro Market. Here's why your birthday information is valuable Personalization Your birthday allows us to personalize your experience on the platform. It helps us to understand our user demographics better and tailor our services to suit diverse age groups. Special Offers and Greetings We use your birthday to celebrate your special day with you. You may receive exclusive offers, discounts, or personalized greetings, adding a touch of appreciation from our team. Internal Records and Compliance Your birthday is a crucial piece of information for our internal records. It assists us in complying with legal requirements and policies, especially those related to age verification and ensuring that our services are being used by appropriately aged individuals. Privacy and Security Rest assured, your birthday is used solely for internal purposes and is not displayed publicly on your profile. We respect your privacy and handle this information with the utmost confidentiality and security. Remember, updating your birthday information is a simple process, and doing so can enhance your interaction with HostPro Market, ensuring a more tailored and enjoyable experience.