Got questions? We've got answers

At HostPro Market, we provide the flexibility to manage your account according to your preferences. Whether you want to take a temporary break or decide to leave permanently, here are the detailed steps to guide you:

Pausing Your Account Temporarily

If you wish to take a short break and plan to return to HostPro Market, pausing your account is the ideal option. Here is how you can do it:

Login to your Account: Navigate to the dashboard.
Profile Settings: Go to Profile >> Personal Information.
Pause your Account: Find and click on the "Show/Hide my Profile" option. 

Here, you can select the duration for which you want your account/profile to be paused.

Permanently Deleting Your HostPro Account

Should you decide to part ways with HostPro Market permanently, we have an option to delete your account permanently.

But before you proceed, note the following critical points:

Back-Up: Ensure to review and backup necessary information from your orders and messages.

Irreversible Process: The process is irreversible, and reactivation is not an option post-deletion.

Settle Your Funds: Make sure to settle all pending funds either by refunding or withdrawing them. You can't proceed with account deactivation with pending balances.

Email Address: Changing the associated email before deletion allows for future reuse. Post-deletion, the email and username cannot be reused.

Account Data: Note that not all data will be erased; public data such as feedback and comments might still remain visible.

Here are the steps to permanently delete your account:

Login to your Dashboard: Head to Member >>Dashboard
Navigate to My Account: Click on "Account" followed by "My Account"
Delete Account: Find and click the "Delete Account" button.

Specify a Reason:

Choose an appropriate reason from the dropdown menu for account deletion.

Confirm your decision by clicking on "Deactivate Account"

If you have any questions or need further guidance, feel free to reach out to our Customer Support. We appreciate your time with HostPro Market and wish you success in all your future endeavors.