Got questions? We've got answers

Get detailed answers straight from our team of experts

Online Consultation

10 Articles
What distinguishes the Global Expert Free, Platinum, and Elite memberships

At CoHostMarket, our Global Expert memberships cater to online consultants with varying needs and benefits. Here's how each tier differs: Free Membership: Designed for freelancers starting their journey in online services. Consultation Offering: Cannot offer online consultations; limited to offering online services only. Commission Fee: A 20% commission fee is applied to the sale of online services. Visibility: Standard listing in search results. Ideal For: Freelancers new to the platform, exploring online service offerings. Platinum Membership: A step up for established consultants seeking enhanced features. Consultation Offering: Ability to offer online consultations with a duration limit of 10 to 40 minutes. Commission Fee: Reduced commission fee of 15%. Visibility: Priority listing in search results, increasing the chances of being noticed by potential clients. Additional Benefits: Access to more tools and support, helping to maximize the impact of your services. Ideal For: Freelancers looking to expand their online presence and offer brief yet impactful consultations. Elite Membership: The premium choice for top-tier consultants demanding the best CoHostMarket has to offer. Consultation Offering: Similar to Platinum but with the lowest commission rates, enhancing profitability. Commission Fee: Only a 10% commission fee for a more lucrative consulting experience. Visibility: Highest level of visibility, ensuring your services are prominently featured. Ideal For: Seasoned professionals seeking to leverage the platform's fullest potential, with the flexibility to offer comprehensive consultations and a wider range of services.   Each membership tier is tailored to suit different stages of a freelancer's career, from those just starting out to seasoned professionals seeking to maximize their reach and earnings on CoHostMarket.

What's the Max Global Expert Consultation Length for Platinum/Elite

As a Platinum or Elite member on CoHostMarket, you have the flexibility to offer online consultations with a duration ranging between 10 to 40 minutes. This range is strategically set to allow you to initially engage clients with shorter, more focused consultations. These brief sessions can be highly effective in attracting buyers and showcasing your expertise in the Airbnb and vacation rental sector. When you're ready to expand your offerings and provide more comprehensive consultations, you have the option to enhance your service with our "Extended Consultation Add-Ons." These add-ons empower you to extend your consultation duration significantly, allowing for in-depth sessions of up to 300 minutes. This feature is particularly useful for detailed strategy discussions, extensive training, or in-depth advisory services, providing ample time to address your clients' needs thoroughly. Our Extended Consultation Add-Ons are designed to cater to the evolving needs of our freelancers and their clients, ensuring that you can scale your services in line with your professional growth and client demand.

Can I offer consultations longer than the default duration in my membership plan

Absolutely! While the standard consultation length for our Platinum and Elite members is capped at 40 minutes, you have the opportunity to broaden your scope with our "Consultation Extension Add-Ons." These add-ons are specifically designed to extend your consultation duration, enabling you to offer sessions that range from 60 minutes up to 300 minutes. These extensions are not just about adding more time; they also come with additional benefits that enrich the consultation experience. For instance, our add-ons include features like Translated Captions, which make your services accessible to a wider, international audience, and an AI Companion Assistant, enhancing the overall efficiency and effectiveness of your sessions. By availing of these add-ons, you can tailor your consultations to suit more extensive and in-depth discussions, accommodate more participants, and offer a more robust and versatile service. Whether it's for detailed strategic planning, comprehensive training sessions, or thorough advisory services, these extensions provide the flexibility to meet the diverse needs of your clientele on CoHostMarket.

What if my customer wants a 1-hour consultation, but I don't want to purchase an Add-on

Offering longer consultations without purchasing an Add-on is manageable with a bit of coordination. Since your membership allows for a maximum consultation length of 40 minutes, you can strategically ask your client to book multiple sessions to accommodate their desired duration. For instance, if you wish to provide a 1-hour (60 minutes) consultation, your client can book two consecutive 30-minute sessions. Similarly, for a 2-hour (120 minutes) consultation, your client can book three sessions of 40 minutes each. This approach ensures you can offer extended consultation times, such as 90 or 120 minutes, within the existing framework of your membership limitations. While this method requires a bit more scheduling, it's a practical workaround to offer longer consultations without needing to purchase an extension add-on. It allows you to cater to your clients' needs effectively while staying within the terms of your current membership plan on CoHostMarket.

How do I set up my consultation pricing

Determining your consultation pricing on CoHostMarket involves a strategic approach. As a service provider, consider various factors when setting your fees, such as the consultation duration, level of expertise, the complexity of the services offered, and prevailing market rates. While formulating your prices, it's essential to remember that your net earnings will be influenced by the commission rate applicable to your membership tier. For instance, Free members are subject to a 20% commission, while Platinum and Elite members have reduced commission rates of 15% and 10%, respectively. If you're new to the platform and yet to secure ratings, a practical strategy is to initially set your consultation fees at a slightly discounted rate. This approach can attract your first clients and help you earn those crucial initial reviews. Positive feedback and ratings are instrumental in building your reputation and can justify increasing your rates in the future. When creating your service offer, ensure your pricing is transparent and reflects the value you provide. It's about balancing being competitive and ensuring your expertise is adequately compensated.

Are there any specific requirements for offering online consultations

To ensure a high standard of service, CoHostMarket has set specific requirements for freelancers wishing to offer online consultations. These requirements are designed to maintain the quality and professionalism of the services offered on our platform. Here's what you need to know: Review Process: Your online consultation offer must undergo and pass our rigorous review process. This step ensures that you possess the necessary knowledge and experience to provide valuable consultations. We highly recommend updating your portfolio and including references or credentials that can aid in verifying your expertise. Technology and Equipment: You should have a stable and reliable internet connection, as online consultations is conducted via Zoom Meeting. Ensure you have all the necessary technical equipment and software, like Zoom, to facilitate smooth and professional consultations.Service Description: Your service description plays a critical role. It should clearly articulate what clients can expect from your consultation. Include specific details such as the topics covered, the structure of the session, the outcomes clients can anticipate, and any unique methodologies you employ. Professional Environment: Conduct your consultations in a professional setting. This environment should be quiet, well-lit, and free from distractions, ensuring a focused and productive session for both you and your client. Client Preparation: Provide clear instructions to your clients on how to prepare for the consultation. This might include any materials they need to have ready, pre-session questionnaires, or specific topics they should think about in advance. By meeting these requirements, you demonstrate your commitment to providing high-quality, professional services, thereby enhancing client satisfaction and building a positive reputation on CoHostMarket.

How are payments processed for my consultations

At CoHostMarket, we ensure a secure and seamless payment process for your online consultations. Here's a step-by-step overview of how payments are handled: Payment Gateway: All consultation payments are securely processed using Stripe Connect, a trusted and reliable payment platform.Client Payment: Clients are required to pay for the consultation upfront. This ensures that your services are secured and compensated. Funds Release: Upon the successful completion of a consultation session, the payment made by the client is released to your CoHostMarket wallet account. This process is automatic, ensuring that you receive your earnings promptly. Payout Requests: As a freelancer, you have the flexibility to request a payout at any time. To do this, ensure you have added and verified a payout method in your account settings. This can include options such as bank transfer or PayPal, depending on your preference. Commission Deduction: It's important to note that the platform's applicable commission fee will be deducted from the total payment. The commission rate depends on your membership tier (Basic, Platinum, or Elite), with each tier offering different commission rates. Account Verification: To ensure the security of transactions and compliance with financial regulations, we require freelancers to complete account verification. This process may involve providing identification documents and other relevant information. By following these steps, we provide a streamlined payment process that not only safeguards the interests of our freelancers but also ensures a trustworthy experience for our clients.

What happens if a client cancels a scheduled consultation

Understanding the implications of a canceled consultation is essential for both freelancers and clients. Here's what happens if a client cancels a scheduled consultation on CoHostMarket: Application of Cancellation Policy: Our platform's cancellation policy comes into effect in the event of a client cancellation. The specifics of this policy include conditions related to the timing of the cancellation. Entitlement to Payment: As a freelancer, you may be entitled to either partial or full payment, depending on when the cancellation occurs. If a client cancels well in advance, the policy might dictate a different outcome compared to a last-minute cancellation. Communication is Key: We strongly encourage you to clearly communicate the cancellation policy to your clients. This transparency helps set the right expectations and avoid misunderstandings. Handling Unintended Bookings: Occasionally, clients might book a consultation by mistake or without fully understanding the process. In such scenarios, we recommend promptly contacting the service provider to discuss the possibility of cancellation. Refund Process: If no consultation has been performed and the cancellation is made before the appointed time, the client is entitled to a full refund. This ensures fairness and trust in our transaction processes. It’s important for both freelancers and clients to be aware of these protocols to ensure a smooth and agreeable experience on our platform.

How can I manage my consultation schedule on CoHostMarket

Effectively managing your consultation schedule on CoHostMarket is crucial for maintaining a smooth workflow and ensuring client satisfaction. Here's how you can do it: Utilize the Calendar Tool: Our platform offers a comprehensive calendar tool, allowing you to clearly outline your availability. This feature enables you to manage bookings efficiently and keep track of all scheduled consultations. Flexibility in Scheduling: You have the flexibility to reschedule sessions as needed. This adaptability is vital for accommodating unforeseen changes and ensuring that both you and your clients can adjust to new circumstances. Setting Custom Schedules: Need to manage your availability for specific days or weeks? You can set custom schedules to reflect your unique working hours. This feature is especially useful for freelancers who have varying availability patterns. Accounting for Holidays and Days Off: Life isn't all about work! Our scheduling tool allows you to add unique holidays and days off, overriding your general settings. This ensures that your clients are aware of your non-working days, avoiding any booking conflicts. By leveraging these scheduling features, you can effectively manage your consultation availability, leading to a more organized and stress-free professional life. These tools are designed to help you balance your work commitments with personal time, ensuring a harmonious work-life integration.

What support does CoHostMarket offer if I encounter issues with clients

At CoHostMarket, we understand that challenges can arise during the course of providing or receiving services. To ensure a fair and efficient resolution, we offer a robust support system for both freelancers and clients. Here’s how we assist you: Dispute Resolution: In the event of disagreements or issues with a client, our platform provides a structured dispute resolution process. This is designed to facilitate fair and equitable solutions for all parties involved. Support Team Assistance: If you encounter any difficulties or conflicts that can’t be resolved directly with the client, our dedicated support team is here to help. You can reach out to them for guidance and intervention in resolving the matter. Encouraging Communication: We always recommend that you initially try to discuss and sort out the problem through direct communication with the client. Many issues can be resolved amicably by understanding each other's perspectives and reaching a mutual agreement. Formal Dispute Request: In situations where a resolution is not possible through direct communication, you have the option to involve our dispute resolution team. You can submit a formal dispute request, and our team will step in to review the case, mediate, and provide a resolution based on our terms and policies. Ensuring Fairness: Our goal is to ensure that all parties are treated fairly. We consider all aspects of the issue, including service agreements, communication records, and the nature of the dispute, to arrive at a fair outcome. Ongoing Support: Beyond dispute resolution, our support team is also available to assist with any other questions or challenges you might face in your interactions with clients on our platform. Remember, our support system is designed to maintain the integrity and professionalism of the CoHostMarket community, ensuring a positive experience for both freelancers and clients.

#
chat ai logo cohostmarket logo