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Understanding the implications of a canceled consultation is essential for both freelancers and clients. Here's what happens if a client cancels a scheduled consultation on CoHostMarket:

Application of Cancellation Policy: Our platform's cancellation policy comes into effect in the event of a client cancellation. The specifics of this policy include conditions related to the timing of the cancellation.

Entitlement to Payment: As a freelancer, you may be entitled to either partial or full payment, depending on when the cancellation occurs. If a client cancels well in advance, the policy might dictate a different outcome compared to a last-minute cancellation.

Communication is Key: We strongly encourage you to clearly communicate the cancellation policy to your clients. This transparency helps set the right expectations and avoid misunderstandings.

Handling Unintended Bookings: Occasionally, clients might book a consultation by mistake or without fully understanding the process. In such scenarios, we recommend promptly contacting the service provider to discuss the possibility of cancellation.

Refund Process: If no consultation has been performed and the cancellation is made before the appointed time, the client is entitled to a full refund. This ensures fairness and trust in our transaction processes.

It’s important for both freelancers and clients to be aware of these protocols to ensure a smooth and agreeable experience on our platform.