Got questions? We've got answers

At CoHostMarket, we understand that challenges can arise during the course of providing or receiving services. To ensure a fair and efficient resolution, we offer a robust support system for both freelancers and clients.

Here’s how we assist you:

Dispute Resolution: In the event of disagreements or issues with a client, our platform provides a structured dispute resolution process. This is designed to facilitate fair and equitable solutions for all parties involved.

Support Team Assistance: If you encounter any difficulties or conflicts that can’t be resolved directly with the client, our dedicated support team is here to help. You can reach out to them for guidance and intervention in resolving the matter.

Encouraging Communication: We always recommend that you initially try to discuss and sort out the problem through direct communication with the client. Many issues can be resolved amicably by understanding each other's perspectives and reaching a mutual agreement.

Formal Dispute Request: In situations where a resolution is not possible through direct communication, you have the option to involve our dispute resolution team. You can submit a formal dispute request, and our team will step in to review the case, mediate, and provide a resolution based on our terms and policies.

Ensuring Fairness: Our goal is to ensure that all parties are treated fairly. We consider all aspects of the issue, including service agreements, communication records, and the nature of the dispute, to arrive at a fair outcome.

Ongoing Support: Beyond dispute resolution, our support team is also available to assist with any other questions or challenges you might face in your interactions with clients on our platform.

Remember, our support system is designed to maintain the integrity and professionalism of the CoHostMarket community, ensuring a positive experience for both freelancers and clients.