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Navigating client disputes requires a clear understanding of CoHostMarket's dispute resolution timeline, particularly for Global Experts.

Here’s an in-depth look at how the process works:

Dispute Raised by Client: When a client initiates a dispute over a charge related to your online services or consultations, it marks the beginning of the dispute resolution phase.

One-Week Communication Window: Upon a dispute being raised, CoHostMarket provides a one-week window for both parties—the Global Expert and the client—to communicate directly and attempt to resolve the issue amicably. This period is crucial as it offers an opportunity for both parties to clarify misunderstandings, negotiate, and reach an agreement without external intervention.

Resolution Center Involvement: If the dispute remains unresolved after the one-week window, the CoHostMarket Resolution Center steps in. The center's role is to mediate between you and the client, ensuring a fair and structured approach to resolving the dispute.

Evidence and Review: Both parties are encouraged to submit evidence such as service agreements, communication logs, project deliverables, and any other relevant documentation. CoHostMarket’s team will review this evidence carefully as part of the decision-making process.

CoHostMarket’s Final Decision: After reviewing the evidence and the specifics of the case, CoHostMarket will make a final decision. This decision aims to be impartial, based on the platform's policies and the provided evidence.

Profile Implications: Repeated disputes may affect your standing on CoHostMarket. It’s important to strive for high-quality service and clear communication with clients to minimize the occurrence of disputes.

Learning and Improvement: Each dispute is an opportunity for growth. Reflecting on disputes and making necessary adjustments in service delivery or communication can help enhance client satisfaction and reduce future conflicts.

Ongoing Support: Throughout the process, CoHostMarket’s support team is available for assistance, ensuring both parties are fairly represented and the dispute resolution process runs smoothly.

In summary, CoHostMarket’s dispute resolution process for Global Experts is designed to be fair, structured, and supportive, providing ample time for direct resolution before stepping in. By encouraging early resolution and clear communication, CoHostMarket fosters a positive and professional environment for both service providers and clients.