Got questions? We've got answers

If you encounter a delay in receiving your payout, don't worry. Here’s a systematic approach to address this issue:

Verify Account Details: Start by double-checking the payout details in your account. Ensure that all information, including account numbers, routing numbers (for bank transfers), or email addresses (for PayPal), are accurate and up-to-date. Incorrect details are often the primary cause of payout delays.

Review Payout Timeline: Consider the standard processing times for your selected payout method. PayPal transfers typically take up to 24 hours, while bank transfers can take several business days, around 4 to 5 working days. Delays might occur due to bank holidays, weekends, or other non-business days.

Check Minimum Threshold: Ensure that your earnings have surpassed the minimum payout amount, which is $20 for Stripe Local Bank Transfer and $10 for PayPal. Payouts won't be processed if the minimum threshold isn’t met.

Assess Recent Activity: Reflect on any recent changes in your account settings or payout method. If you’ve recently updated your payout details, it might affect the current transaction.

Contact Support for Assistance: If everything seems in order and you’ve still not received your payout within the normal timeframe, it’s time to reach out for help. Contact our support team with the specifics of your issue – include details like the payout method, the expected date of receipt, and any recent changes to your account.

Gather Necessary Information: When contacting support, have all relevant information at hand. This includes your user ID, the transaction ID (if available), the date of the transaction, and any correspondence or notifications received about the payout.

Patience and Follow-up: After reaching out, please be patient as our team investigates your query. We understand the importance of timely payouts and will work diligently to resolve your issue. Feel free to follow up if you haven’t received a response within a reasonable timeframe.

Remember, payout delays can happen occasionally due to various reasons. Our team is committed to assisting you promptly and effectively to ensure you receive your earnings as soon as possible.