Got questions? We've got answers

Get detailed answers straight from our team of experts

Dealing with Non-Communicative Clients on HostPro Market

Clients may sometimes be less responsive or not communicate promptly. Reasons can range from being preoccupied with multiple projects, facing technical glitches, or personal emergencies. If a client remains unresponsive for a prolonged period, consider the following actions:

1. Pause the Project:

It's prudent to halt the ongoing work until you receive further instructions or feedback. Proceeding without the client's input might lead to misaligned outcomes.

2. Seek Assistance from HostPro Market Support:

In certain situations, requesting our Support Team's intervention to reach out to the client might be beneficial. We're here to facilitate seamless collaborations.

Hourly Contracts:

If you're engaged in an hourly contract and decide to terminate it due to client inactivity, your logged hours will be invoiced as usual. However, anticipate no further payments on the concluded contract. Should a client neglect to compensate you for invoiced hours, rest assured you'll receive compensation if you qualify for HostPro Market's Hourly Protection.

Fixed-Price Contracts:

For fixed-price contracts, terminating the agreement would mean forgoing any funds still in escrow. A more measured approach would be to finalize the current milestone and present the completed work for payment. I

f the client remains inactive post-submission, the funds will be automatically released to you after a 14-day window. Should the client return and decline the submission (and if you're confident that the work aligns with the agreed parameters), you can initiate a dispute.

Remember:

communication is the foundation of any successful collaboration. In the face of challenges, remain professional, patient, and proactive in seeking solutions.

#
chat ai logo cohostmarket logo