Got questions? We've got answers

Feedback is a cornerstone of the HostPro Market experience, providing insights into your professional engagements. If you ever come across feedback that feels unjust, here are the pathways you can consider:

Respond to Feedback:

Engage directly by leaving a public reply next to the client's feedback. This must be undertaken within four weeks of the contract's termination.

Initiate a Feedback Dispute:

Although feedback disputes are reserved for exceptional circumstances (given that most feedback remains undisputed), we recognize the need for this recourse in certain situations.

Additionally, our elite freelancers and agencies can seek feedback removal. Similarly, those utilizing our Project Catalog can request to remove one specific feedback each month.

How to Respond to Feedback

Offering a response to feedback allows you to clarify, explain, or address concerns raised by the client. It's essential to note that you have a single chance to reply to each feedback. Once submitted, this response cannot be altered. It may also take up to 24 hours for your reply to appear on your profile.

Steps:

- Log into your Account Dashboard

- Navigate to ORDERS > DISPUTE

- Select the relevant dispute

- In the feedback section, opt for "Reply to this feedback."

- Locate the contract in question and post your response.

How to Initiate a Feedback Dispute

Feedback is subjective and represents the client's viewpoint.

As such, we generally don't modify or probe these comments for accuracy. If a feedback issue arises, your first action should be to discuss it directly with your client. If both sides agree, feedback can be modified within the contract settings.

At HostPro Market, we are committed to upholding our Terms of Service. If you believe a piece of feedback goes against these terms, please get in touch with our Support Team.

To successfully dispute feedback, provide a detailed overview of the contract and a clear statement highlighting how the feedback breaches the HostPro Market's Terms of Service.