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The Basics: What's Happening?

If a client feels the invoiced hours for their project from the past week don't align with your delivery, they possess the right to raise a dispute. This action will temporarily halt the contract and restrict the weekly work limit.

Key Takeaway:

Three days. That's the window you have to voice your stance. Ignoring this can result in potentially losing funds that aren't safeguarded by our Hourly Payment Assurance.

Your Options and Steps

Viewing and Addressing the Dispute:

Pathway:

Go to 'My Engagements' > 'All Engagements' and filter using 'Closed Engagements' if necessary.

Locate & Assess:

Identify the job with the disagreement and click 'Review Disagreement'. This section provides comprehensive details about the dispute.

Your Voice:

Accept or decline the dispute. Acceptance results in a fund return to the client. Declining triggers an expert review within a day.

Choosing to Decline:

Examination Phase:

Our team evaluates your work records to ascertain if the contested hours align with ProConnect's Hourly Assurance criteria.

The Outcomes:

If all hours are compliant: Payment proceeds as per the routine.Non-compliant hours get refunded to the client.

Choosing to Accept:

The full disputed amount gets refunded to the client.

Proactive Measures:

Reduce the risk of disagreements. Always ensure you're logging hours for the right client and that your records mirror your work genuinely. At every work week's end, double-check your hours, correcting any mistakes prior to client billing.

For clarity on ProConnect's Hourly Assurance, feel free to dive deeper into our platform's dedicated section.