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Navigating Disagreements on the HostPro MarketWhile we aspire for harmonious interactions between freelancers and clients, we recognize that conflicts might occasionally arise. It's always best to first seek understanding and resolve issues directly with your client. Yet, when resolutions seem elusive, HostPro Market provides Fixed-Price Protection to assist you. Under this protection, freelancers can initiate disputes in the following situations:

- A project is concluded with a remaining escrow balance.

- Work is delivered, but the client withholds a milestone payment.

Reminder:

Freelancers have a window of 7 days to either accept or contest a client's escrow refund request.

Filing a Dispute for a Concluded Contract:

- Navigate to your 'Work' dashboard and select 'All Contracts.'

- Identify the relevant contract and click on 'View Request.'

- Opt for 'I disagree with this request and wish to raise a dispute.'

- Proceed by outlining the reasons for your disagreement. Elaborate on the work completion status and justify your claim for the payment. This comprehensive account aids the mediation specialist in understanding your stance.

- Review the implications of initiating a dispute, and if you concur, proceed to 'Raise Dispute.

Note:

Dispute notifications can also be accessed via your alerts or chat threads.

Disputing an Ongoing Contract:

- Reach out to HostPro Market Support.

- Detail your claim substantiating the completion of your work and the payment owed. This clarity helps the mediator to gauge your perspective.

- Our support will then create a mediation case for expert review.

Tracking Your Disputes:

- After lodging a dispute, monitor or modify your request by:

- Logging into HostPro Market.

- Navigating to 'My Jobs' and opting for 'All Contracts.'

- Finding the relevant contract and selecting 'View Dispute.'

The Mediation Process:

Disputes under the Fixed-Price Protection undergo a mediation process with a dedicated HostPro Market mediator. This specialist engages with both parties, striving for an amicable resolution, which might span up to three weeks. If a client remains unengaged during this phase, you'll be informed of the dispute's result.

Usually, an agreement is reached. But, if consensus eludes both parties during mediation, the mediator may propose a non-binding solution.

Rejecting this proposition would lead to a 'Notice of Non-Resolution'. As a last resort, you can opt for binding arbitration through a neutral external agency, 'Brief Arbitration Services'. Their decision stands as final.

For an in-depth understanding of the arbitration process or the Fixed-Price Escrow Guidelines, visit our dedicated sections on the platform.