Got questions? We've got answers

Understanding the Essence

While every freelance gig on HostPro Connect is expected to proceed seamlessly, we acknowledge that discrepancies might arise. When conflicts over work submissions or payments crop up, we encourage freelancers to iron out issues directly with clients. Yet, when dialogue doesn't pan out, there's the Fixed-Price Safeguard at your disposal.

Key Takeaway:

A 7-day window exists for freelancers to respond to any escrow refund proposition made by a client.

What Should You Know?

Closed Contract Dispute Steps:

- Dashboard Access: Navigate to 'Orders.'

- Dispute: Opt for 'Open Dispute,' identify the contract, and hit 'Open Dispute.'

- State Your Case: After choosing 'Open Dispute,' ensure you provide precise details about the nature of your dispute.

- Decision Point: Post reviewing, if in agreement, proceed with the dispute.

Ongoing Contract Disputes:

- Seek Support: Initiate a conversation with HostPro Connect's Help Center.

- Be Explicit: Make sure to detail the exact nature of your grievance.

- Trust The Process: Our team will engage mediation specialists for an objective review.

- Dispute Oversight: You can monitor and edit your claims after submission. Head to 'All Contracts' under 'My Engagements' and pinpoint your contract.

Mediation: The Middle Ground

- The Three-week Journey: HostPro Connect's mediation specialists are seasoned in guiding both parties towards a mutually agreeable solution within 21 days.

- Unresponsive Clients: If a client opts for silence, you will be informed of the subsequent steps.

- The Eventual Step: If an amicable resolution eludes, the mediator might present a non-binding resolution. Rejecting this leads to the final path of 'FinalSay Arbitration Services,' where decisions are conclusive.

For a detailed look into the Fixed-Price Safeguard or insights on arbitration, please visit our platform's designated sections.