Got questions? We've got answers

If a service provider does not respond to your interview request on CoHostMarket, here are the steps you can take:

1. Check the Request Status:

• Log in to your CoHostMarket account and navigate to the "Manage Interviews" section in your dashboard. Here, you can view the status of your interview requests. If the request is still pending and the provider has not responded within 48 hours, it will automatically expire.

2. Send a Follow-Up Message:

• If you have not received a response, you can send a follow-up message through the platform’s messaging system. This can prompt the service provider to respond to your interview request.

3. Allow Sufficient Time:

• Give the service provider at least 48 hours to respond. Service providers may need time to review your request and check their availability.

4. Consider Other Providers:

• If you still do not receive a response, it might be best to consider other service providers. Return to the search function and look for additional providers that meet your needs. CoHostMarket hosts a wide range of qualified professionals, so you have plenty of options.

5. Review Service Provider Availability:

• Ensure that the service provider you are trying to contact is currently active and available. Sometimes, providers may temporarily pause their availability or may not be accepting new clients.

6. Contact Customer Support:

• If you have followed the above steps and still face issues, reach out to CoHostMarket customer support for assistance. Provide them with the details of your interview request, and they can help you resolve the issue or suggest alternative service providers.

7. Purchase One-Time Services:

• If immediate assistance is required, consider purchasing one-time service packages from other local service providers. These packages can include services such as virtual assistance, property maintenance, or vacation rental marketing, which can be bought directly through the platform.

8. Utilize the Platform Features:

• Make use of CoHostMarket’s advanced search filters to find service providers who are highly responsive and have positive reviews. This can increase your chances of successful communication and service engagement.

By following these steps, you can effectively manage situations where a service provider does not respond to your interview request, ensuring that your short-term rental property receives the professional attention it needs.