Got questions? We've got answers

Navigating the terms and conditions of CoHostMarket is crucial for a seamless experience on our platform. Here’s a streamlined summary of our Terms of Service to help you understand the essentials: Account Creation When setting up your CoHostMarket account, it’s vital to provide accurate and truthful information. This ensures a secure and trustworthy environment for all users. Service Listings Our platform allows you to list your property management or co-hosting services. Ensure that your descriptions, pricing, and availability are clear and accurate to attract the right homeowners. Payment Processes We provide detailed information on the various payment methods available, processing times, and how to handle transaction disputes to ensure smooth financial transactions. Dispute Resolution In the event of a disagreement between homeowners and service providers, our dispute resolution procedures, including mediation and arbitration, are in place to resolve conflicts effectively.  For comprehensive details, please read our full Terms and Conditions.

CoHostMarket is committed to safeguarding your personal information and ensuring transparency about how your data is collected and used. Here's an overview of our data collection and usage practices: Types of Information We Collect CoHostMarket collects various types of information to provide and improve our services: Personal Information: This includes your name, email address, phone number, and payment information, which are necessary for creating an account and processing transactions. Profile Information: Details you provide in your profile, such as your biography, service offerings, and availability. Usage Data: Information about your interactions with our platform, such as the pages you visit, the features you use, and your activity on the site. Device Information: Data about the device you use to access CoHostMarket, including your IP address, browser type, and operating system. How We Use Your Information The information collected by CoHostMarket is used for various purposes: Account Management: To create and maintain your account, and to authenticate your identity. Service Provision: To connect you with service providers or homeowners, process transactions, and manage bookings and communications. Improvement of Services: To analyze usage patterns and feedback to enhance our platform and user experience. Marketing and Communication: To send you updates, promotional materials, and notifications about your account and our services. Compliance and Security: To comply with legal obligations and to protect the security and integrity of our platform. For more detailed information on our data collection and usage practices, please visit our Privacy Policy and Terms and Conditions.  

CoHostMarket provides a structured dispute resolution process specifically for online service purchases, online consultations, One-Time Payment package services, and interview bookings conducted through our platform. Eligibility for Dispute Resolution Our dispute resolution services apply to transactions conducted entirely through the CoHostMarket platform. This includes: Online service purchases Online consultations One-Time Payment package services Interview bookings Services handled outside the platform are not covered under our dispute resolution process. This policy ensures we can effectively manage and mediate disputes for transactions within our control. Initiating a Dispute If you encounter an issue with a service purchased through CoHostMarket, you can initiate a dispute by following these steps: Communicate Directly: Initially, attempt to resolve the issue directly with the service provider through our messaging system. Many disputes can be resolved through clear and open communication. Submit a Dispute: If direct communication does not resolve the issue, submit a dispute through the CoHostMarket Help Center. Provide detailed information about the issue, including relevant evidence such as messages, transaction details, and any other supporting documents. Dispute Mediation Process Review: Our support team will review the submitted dispute, gathering additional information from both parties as necessary. Mediation: We will mediate between the homeowner and the service provider to find a fair and reasonable resolution. This may involve negotiating a refund, service adjustment, or other appropriate actions. Resolution: Based on the findings and negotiations, CoHostMarket will issue a resolution. This decision is final and binding for both parties. Interview Disputes If a misunderstanding or issue arises from an interview booking, follow these steps: Direct Communication: Contact the service provider or homeowner to discuss the misunderstanding. Dispute Submission: If unresolved, submit a dispute through the Help Center with detailed information about the interview issue. Mediation and Resolution: Our team will mediate the dispute and provide a resolution, ensuring both parties are satisfied with the outcome. Exclusions Services Conducted Outside the Platform: CoHostMarket will not mediate disputes for services arranged or completed outside our platform. Direct Damage Claims: CoHostMarket is not liable for direct damages such as property damage or personal injury claims. Homeowners and service providers should address such issues through their own legal or insurance channels. Ensuring Fairness Our goal is to ensure fairness and transparency in all transactions. By adhering to our structured dispute resolution process, we aim to maintain a trustworthy and reliable platform for all users. For more detailed information on our dispute resolution process, please visit our Help Center.

Why Sharing Contact Information is Prohibited on CoHostMarket Learn the strict policies against sharing personal contact information on CoHostMarket and the consequences of violations. To ensure a secure and trustworthy environment, CoHostMarket strictly prohibits the sharing of personal contact information through chat or inbox messages between homeowners and service providers. This policy safeguards user privacy and maintains the integrity of our platform. Here’s what you need to know: Protection of Privacy and Security: Sharing personal contact information outside of our platform increases the risk of privacy breaches and security issues. Keeping all communications within CoHostMarket helps to protect both homeowners and service providers from potential threats. Fair Marketplace: Our platform is designed to create a fair and transparent marketplace. Allowing contact information to be shared outside of our platform could lead to unfair practices and undermine the trust we have built. How to Obtain Contact Information: If you need the contact details of a service provider, you can securely obtain this information by booking an interview. Here’s how: Find a Service Provider: Browse through profiles and select a service provider that fits your needs. Book an Interview: Click on the “Book Interview” button on the service provider’s profile page. Booking an interview will cost $5, which is charged only if the service provider approves and accepts the interview request. During the booking process, homeowners must complete their banking information, which authorizes the payment only upon interview approval. Wait for Approval: The service provider has 48 hours to approve your interview request. If the provider fails to respond or approve, no payment will be taken, and the interview will be automatically canceled without any charge to the homeowner.  Contact Information: Once the interview is approved, both parties will receive each other's contact information. Consequences of Violating This Policy: Sharing contact information outside the platform can lead to severe consequences, including: Account suspension Permanent ban from the platform Loss of access to ongoing or completed transactions   For more details, please refer to our Terms and service page.

Can Homeowners Promote Company Information in Their Profile? Learn about the restrictions on promoting company information in homeowner profiles. CoHostMarket prohibits homeowners from promoting company information in their profiles. This includes adding business names, websites, or contact details. Our platform aims to provide a fair and unbiased marketplace where service providers and homeowners can connect based on service quality and reviews, not external promotions. Violating this policy can lead to profile removal or other actions as per our Terms of Service. Why This Policy Exists: Fair Marketplace: CoHostMarket is committed to maintaining a fair and transparent marketplace. Allowing the promotion of company information in homeowner profiles can create an unbalanced environment where some users might have an unfair advantage. Focus on Service Quality: The primary goal of CoHostMarket is to connect homeowners with the best service providers based on the quality of their services and genuine reviews. By restricting promotional content, we ensure that decisions are made based on merit rather than marketing. Protecting User Experience: Allowing company promotions can clutter profiles and detract from the essential information that homeowners and service providers need. Keeping profiles clean and focused on relevant details helps improve the overall user experience. Consequences of Violating This Policy: Profile Removal: If a homeowner’s profile is found to contain promotional content, it may be removed from the platform. Account Suspension: Repeated violations can lead to account suspension or permanent banning from CoHostMarket. Loss of Access: Violating this policy can result in the loss of access to ongoing or completed transactions and other platform features. For comprehensive guidelines, please visit our Profile Policy page.

Learn about the measures CoHostMarket takes to promote fairness. CoHostMarket is committed to fostering a fair and trustworthy environment for all users. We implement several measures to ensure fair practices among homeowners and service providers: User Identity Verification To maintain a high level of trust and security, CoHostMarket verifies the identities of all users. This includes validating government-issued IDs and verifying Airbnb profiles and other credentials. By ensuring users are who they claim to be, we create a more reliable community. Transaction Monitoring We closely monitor all transactions on our platform to detect and prevent fraudulent activities. Our system flags suspicious transactions for further review, ensuring that all financial exchanges are conducted fairly and transparently. Structured Dispute Resolution In case of disputes between homeowners and service providers, CoHostMarket offers a structured dispute resolution process. Both parties are encouraged to communicate and resolve issues amicably. If necessary, our support team can mediate to find a fair and satisfactory solution for all involved. Transparent Reviews and Ratings Our platform includes a transparent review and rating system where users can leave honest feedback about their experiences. This helps maintain accountability and ensures that users can make informed decisions based on real feedback from the community. Compliance with Policies CoHostMarket strictly enforces its policies to ensure a fair marketplace. Violations of our terms and conditions can result in warnings, temporary suspensions, or permanent account termination, depending on the severity of the infraction.  For more detailed information on how we promote fairness and integrity on our platform, visit our terms and conditions for more details.

Learn about the refund and cancellation policies for services. CoHostMarket has established clear guidelines for handling refunds and cancellations to ensure a fair and transparent process for both homeowners and service providers. Here's a detailed overview: Refunds for Online Services and One-Time Payment Packages Refund requests for online services and one-time payment packages are handled based on the service type and the circumstances of the request. Generally, refunds are issued if: The service was not delivered as promised. There is a significant discrepancy between the service description and delivery. Technical issues on our platform prevented service completion. Refund requests must be submitted within 30 days of the transaction date. For more specific guidelines, please refer to our Refund and Cancellation Policy. Cancellations and Refunds for Interview Bookings Homeowners can book interviews with service providers for a fee of $5. This fee is only charged if the service provider approves the interview request within 48 hours. If the provider does not respond or declines the request, no payment is taken, and the interview is automatically canceled. In case of disputes or misunderstandings, CoHostMarket can mediate to resolve the issue. General Refund and Cancellation Policies Refund and cancellation policies vary depending on the service type and the agreement between the homeowner and the service provider. It's essential to review the specific terms associated with each service before making a purchase. For detailed information on our refund and cancellation policies, including the steps to request a refund, please visit our Terms of Service page.