Got questions? We've got answers

At CoHostMarket, we take the trust and safety of our users seriously. To ensure that homeowners are connecting with reliable and trustworthy service providers, we have a comprehensive verification process in place. Here's how we verify our service providers: Identity Verification Service providers must submit a valid government-issued ID, such as a passport or driver’s license. This helps us confirm their identity and ensures they are who they claim to be. Background Checks We conduct thorough background checks to screen for any criminal history or fraudulent activity. This step is crucial in maintaining a safe and secure platform for all users. Profile Verification Service providers need to complete their profile with detailed information about their experience, services offered, and availability. We review these profiles to ensure they are accurate and complete. Reference Checks Providers are required to submit references from previous clients or employers. We contact these references to verify the provider’s experience and reliability. Airbnb Profile Validation For providers offering Airbnb management services, we validate their Airbnb profile, including reviews and ratings. This ensures that they have a positive track record on the platform. Certifications and Qualifications Service providers must upload any relevant certifications or qualifications. We verify these documents to ensure they are valid and up-to-date. Interview Process In some cases, we conduct interviews with service providers to further assess their suitability for the platform. This step helps us understand their approach to service delivery and customer satisfaction. Ongoing Monitoring We continuously monitor service providers’ activities on the platform. Any reports of misconduct or unsatisfactory performance are investigated promptly, and appropriate actions are taken to maintain the integrity of our platform. Community Feedback We encourage homeowners to leave reviews and ratings for service providers after each completed job. This feedback is crucial in maintaining high standards and helps other users make informed decisions. By implementing these rigorous verification steps, CoHostMarket ensures that homeowners can trust the service providers they connect with, fostering a secure and reliable marketplace.

Ensuring the security of your payment information is a top priority at CoHostMarket. We have implemented multiple layers of security to protect your financial data and provide you with a safe and secure platform for transactions. Here’s how we do it: Encrypted Transactions All transactions on CoHostMarket are encrypted using Secure Socket Layer (SSL) technology. This ensures that your payment information is securely transmitted and cannot be intercepted by unauthorized parties. PCI Compliance CoHostMarket complies with the Payment Card Industry Data Security Standard (PCI DSS), which sets stringent requirements for handling and storing payment information. This compliance guarantees that we adhere to the highest standards of security. Secure Payment Gateways We partner with reputable payment gateways that are known for their robust security measures. These gateways are responsible for processing your payments and ensuring that your information is handled securely. Two-Factor Authentication To further enhance security, we offer two-factor authentication (2FA) for accessing your account. This adds an extra layer of protection by requiring a second form of verification in addition to your password. Regular Security Audits We conduct regular security audits and vulnerability assessments to identify and address any potential security risks. This proactive approach helps us maintain a secure environment for your transactions. Data Encryption at Rest Your payment information is encrypted not only during transmission but also when stored in our systems. This ensures that your data is protected even if unauthorized access were to occur. Fraud Detection and Prevention We have implemented advanced fraud detection and prevention systems that monitor transactions for any suspicious activity. If any fraudulent behavior is detected, appropriate actions are taken immediately to protect your account. Secure User Authentication We require strong passwords and offer guidance on creating secure passwords to ensure that your account remains protected. Additionally, we provide tools to help you manage and recover your account securely. Privacy Policies CoHostMarket has strict privacy policies in place to ensure that your personal and payment information is handled with the utmost care. We do not share your information with third parties without your explicit consent. Customer Support If you ever have concerns about the security of your payment information, our customer support team is available to assist you. We are committed to providing you with a secure and trustworthy platform.  By implementing these comprehensive security measures, CoHostMarket ensures that your payment information is protected, allowing you to use our platform with confidence.

If you suspect any fraudulent activity on your CoHostMarket account, it is crucial to take immediate action to protect your information and prevent further unauthorized access. Here are the steps you should follow: Change Your Password Immediately The first and most important step is to change your password. Choose a strong, unique password that you have not used before. This will help secure your account and prevent unauthorized access. Enable Two-Factor Authentication If you haven't already, enable two-factor authentication (2FA) on your account. This adds an extra layer of security by requiring a second form of verification in addition to your password. Contact CoHostMarket Support Reach out to our customer support team as soon as possible. Provide them with details of the suspicious activity, including any unauthorized transactions or changes to your account information. Our support team will assist you in securing your account and investigating the issue. Review Account Activity Check your account activity and review all recent transactions and changes. Look for any unfamiliar or unauthorized actions. Note down any suspicious details to report to our support team. Monitor Your Payment Methods If you have linked any payment methods to your CoHostMarket account, monitor them for any unauthorized transactions. Contact your bank or payment provider to report any suspicious activity and take necessary precautions. Update Security Settings Review and update your account security settings. Ensure that your contact information is accurate and up-to-date. This will help in recovering your account if needed. Be Vigilant of Phishing Attempts Be cautious of any suspicious emails or messages that ask for your account information. CoHostMarket will never ask for your password or personal information via email. If you receive such messages, report them to our support team immediately. Secure Your Devices Ensure that the devices you use to access CoHostMarket are secure. Use updated antivirus software and avoid using public or unsecured networks to access your account. Regularly Monitor Your Account Regularly check your account activity and settings to ensure that everything is in order. Being proactive can help you catch any suspicious activity early. By following these steps, you can help protect your CoHostMarket account from fraudulent activity and ensure the security of your personal information.

Ensuring the safety and trustworthiness of CoHostMarket is a top priority. If you come across a suspicious service provider or listing, please follow these steps to report it: Identify Suspicious Activity Before reporting, ensure that the service provider or listing shows signs of suspicious activity.  This could include: Unrealistic service promises or pricing Lack of verifiable credentials or reviews Requests for payment outside of CoHostMarket's secure platform Inconsistent or missing contact information Poor communication or evasive answers Gather Information Collect all relevant information that will help in the investigation.  This includes: The service provider's profile URL Details of the suspicious activity or behavior Any communication or messages exchanged Screenshots or copies of the listing in question Report Through the Platform Log in to your CoHostMarket account. Navigate to the service provider’s profile or the listing you find suspicious. Click on the "Report" button usually located at the top right of the profile or listing page. Fill out the report form with all the relevant information and a detailed description of why you find the service provider or listing suspicious. Contact Customer Support If you cannot find the "Report" button or need to provide more detailed information, contact CoHostMarket's customer support directly. Provide them with all the gathered information and any additional details that may assist in their investigation. Monitor Your Account Keep an eye on your account for any unusual activity. Ensure your personal information and payment methods are secure. Change your password if you suspect any account compromise. Stay Informed Regularly check for updates from CoHostMarket regarding your report. The support team will investigate the matter and may reach out for more information or to inform you of any actions taken.  By following these steps, you can help maintain a safe and trustworthy community on CoHostMarket. Your vigilance and prompt reporting contribute to the overall security and integrity of the platform.

Verifying the identity of service providers on CoHostMarket is essential for ensuring trust and safety. Here's a step-by-step guide to help you through the process: Check Profile Verification Verified Badge: Look for the "Verified" badge on the service provider's profile. This indicates that CoHostMarket has already verified the service provider's identity and credentials. Airbnb Profile Link: Ensure the service provider has linked their Airbnb profile. This can give you additional insights into their experience and reviews from other platforms. Read Reviews and Ratings User Reviews: Go through the reviews and ratings provided by other homeowners. Positive reviews and high ratings are indicators of a reliable service provider. Detailed Feedback: Look for detailed feedback that mentions specific experiences and services offered. This helps you understand the quality and reliability of the provider. Request Additional Information Direct Communication: Use the platform to communicate directly with the service provider. Ask for any additional information you might need, such as references or proof of previous work. Interview: Schedule an interview to ask specific questions and gauge the provider's professionalism and reliability. Check Credentials and Certifications Documents: Request any relevant credentials or certifications that the service provider may have. This can include property management certifications, cleaning certifications, or other professional qualifications. Verification Documents: Ask for copies of identification documents if necessary. This could be part of your due diligence process to ensure the provider's identity. Utilize CoHostMarket's Verification Features In-Built Tools: Use CoHostMarket's in-built verification features, such as ID verification and background checks, which are part of the platform's security measures. Platform Guarantees: Rely on CoHostMarket's guarantees and policies that protect homeowners from fraud and ensure a secure hiring process. Trust Your Instincts Gut Feeling: If something feels off about the service provider, trust your instincts. It's better to take extra precautions than to rush into hiring someone who might not meet your standards. Report Suspicious Activity Immediate Action: If you come across any suspicious activity or if a service provider fails to provide adequate verification, report them to CoHostMarket immediately. Use the reporting tools available on the platform to ensure a safe environment for all users. By following these steps, you can confidently verify the identity of service providers and ensure a secure and reliable experience on CoHostMarket.