Got questions? We've got answers

At CoHostMarket, we understand that disputes can be frustrating and aim to provide support where possible. However, we must remind our users that, as per our privacy policy and terms and conditions, we are not responsible for any disputes that may occur between a homeowner and a service provider outside of our platform. Here’s how we manage disputes within the platform: Platform-Based Transactions: Record Keeping: We strongly recommend that all interactions and transactions take place on our platform. This ensures that they are properly recorded and can be resolved through our dispute system if necessary. Dispute System: Our dispute system is only available for one-time payment packages and transactions conducted through our platform. Dispute Resolution Process: Initiating a Dispute: If a dispute arises from a transaction conducted on our platform, either party can initiate a dispute through their account dashboard. Mediation: Our team will review the details of the dispute, including any evidence provided by both parties, to facilitate a fair resolution. Resolution: We strive to resolve disputes promptly and fairly, ensuring that both parties are satisfied with the outcome. Limitations of Off-Platform Transactions: No Control: We have no control over interactions and transactions that occur outside of our platform and cannot verify the authenticity of any agreements made off-platform. No Assistance: In the event of a dispute arising from an off-platform interaction, we regret to inform you that we will not be able to offer any assistance or mediation. Ensuring Safety and Satisfaction: Platform Use: To ensure your safety and satisfaction, we recommend conducting all communications and transactions through CoHostMarket. Support: Our team is always here to help with any issues that may arise within our platform. If you have any further questions or concerns, please don't hesitate to contact us. By adhering to these guidelines and utilizing our platform for all transactions, you can ensure that your interactions are secure and any disputes can be effectively managed.

Receiving a warning notification generally implies a breach of CoHostMarket's Terms of Service or a reported misconduct on your part. These warnings are communicated via your registered email and also reflected in your CoHostMarket account. It is important to note that warnings themselves do not limit your account activities, but recurrent violations can escalate to account demotion or temporary suspension. Reasons For Receiving Warnings Engaging in any of the following actions may result in a warning: Using inappropriate language or exhibiting improper behavior Engaging in spam activities Providing misleading information on your profile Sharing personal contact details Requesting positive feedback or the removal of negative feedback Misrepresenting your offered services   For a detailed understanding, refer to our Terms of Service. Warning System Breakdown Here is how our warning system operates: First Warning: A reminder of CoHostMarket's Terms of Service. Second Warning (Same Type): Your account will be suspended. Second Warning (Different Type): If you are a leveled seller, this leads to account demotion. Three Warnings (Any Type): Your account will be suspended. Additional Notes Warnings have a bearing on your seller-level eligibility. In cases of severe violations, your account might be blocked immediately without a preceding warning. To maintain a positive standing and a successful journey on CoHostMarket, adhere strictly to the guidelines laid out in our Terms of Service.

If you encounter a dispute with a homeowner that you cannot resolve, follow these steps to escalate it to CoHostMarket Support: Step 1: Attempt Resolution Direct Communication: First, try to resolve the dispute directly with the homeowner through the platform’s messaging system. Clear communication can often resolve misunderstandings. Step 2: Gather Documentation Collect Evidence: Gather all relevant documentation, including messages, service agreements, and any other communications that support your case. Step 3: Contact Support Submit a Request: Go to the CoHostMarket Support page and submit a dispute escalation request. Include all gathered documentation and a detailed description of the issue. Step 4: Await Response Support Review: Our support team will review the submitted documentation and may reach out for additional information if needed. Step 5: Resolution Final Decision: CoHostMarket Support will provide a final decision based on the information provided. Both parties will be notified of the outcome. By following these steps, you can ensure that disputes are handled professionally and efficiently. For more details on our dispute resolution process, please refer to our Dispute Resolution.

Handling refund requests from homeowners effectively can maintain positive relationships and trust. Here’s how to manage the process: Step 1: Review the Request Understand the Reason: Refunds are only applicable for One-Time package offers. Carefully review the homeowner’s reason for requesting a refund to assess its validity. Step 2: Communicate with the Homeowner Discuss the Issue: Engage in open communication to understand their concerns. Address any misunderstandings and aim to resolve the issue amicably. Step 3: Offer a Solution Propose Alternatives: Offer service adjustments or additional support to resolve the issue without resorting to a refund. Step 4: Escalate if Necessary Contact Support: If the issue remains unresolved after your best efforts, escalate the dispute to CoHostMarket Support. Provide all relevant details and documentation. Step 5: Fair Resolution Trust the Process: Our support team ensures a fair resolution by considering all aspects of the dispute. We aim to mediate effectively between both parties. Important Note All payments are held in escrow until the homeowner is fully satisfied. Payouts to service providers are contingent on this satisfaction, ensuring fairness. By following these steps, you can professionally handle refund requests and maintain strong relationships with homeowners. For more details on our refund policies, please refer to our refund policy.

Learn what steps are taken if a dispute between a homeowner and a service provider cannot be resolved through standard procedures on CoHostMarket. Exhausting Mediation Efforts Final Attempt: Before concluding that a dispute cannot be resolved, CoHostMarket Support will exhaust all mediation efforts, attempting to find a mutually acceptable solution. Support Team Assessment Detailed Review: Our support team will perform a final assessment of all evidence and communications related to the dispute. Final Decision by CoHostMarket Binding Resolution: If mediation fails, CoHostMarket will issue a final, binding decision based on the detailed review. This decision will be communicated to both parties. Post-Decision Steps Implementation: Both parties must adhere to CoHostMarket’s final decision. Any necessary actions will be enforced to ensure compliance. Impact on Account Standing Review of Account: Depending on the nature of the dispute and the decision, CoHostMarket may review the involved accounts for compliance with our terms of service. Possible Actions: Actions may include warnings, suspensions, or other measures to ensure the integrity of the platform. Further Dispute Escalation External Resolution: If either party is dissatisfied with the final decision, they may seek external dispute resolution methods, such as mediation or legal action, outside of CoHostMarket. By understanding what happens when a dispute cannot be resolved, you can better navigate potential conflicts and know the steps CoHostMarket takes to ensure fairness. For more information, please refer to our dispute resolution policy.

Learn proactive strategies to prevent disputes with homeowners and maintain positive working relationships on CoHostMarket. Clear Communication Set Expectations: Clearly outline your services, pricing, and expectations in your profile and during initial communications. Prompt Responses: Respond to messages and inquiries promptly to avoid misunderstandings and build trust. Detailed Contracts Written Agreements: Use detailed contracts to specify the scope of work, deadlines, and payment terms. Ensure both parties agree before starting the project. Consistent Updates Regular Check-Ins: Keep homeowners updated on the progress of their projects. Regular communication helps manage expectations and address issues early. Professional Conduct Maintain Professionalism: Conduct yourself professionally in all interactions. Respectful and courteous behavior fosters positive relationships. Quality Assurance Deliver Quality Work: Ensure your work meets or exceeds the agreed-upon standards. High-quality service reduces the likelihood of disputes. Seek Feedback: Regularly seek feedback from homeowners to identify areas for improvement and show your commitment to excellent service. By implementing these strategies, you can minimize the risk of disputes and build strong, lasting relationships with homeowners. For more tips on maintaining positive client relationships, visit our best practices guide.