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At CoHostMarket, we understand that disputes can be frustrating and aim to provide support where possible. However, we must remind our users that, as per our privacy policy and terms and conditions, we are not responsible for any disputes that may occur between a homeowner and a service provider outside of our platform.

Here’s how we manage disputes within the platform:

Platform-Based Transactions:

• Record Keeping: We strongly recommend that all interactions and transactions take place on our platform. This ensures that they are properly recorded and can be resolved through our dispute system if necessary.

Dispute System: Our dispute system is only available for one-time payment packages and transactions conducted through our platform.

Dispute Resolution Process:

• Initiating a Dispute: If a dispute arises from a transaction conducted on our platform, either party can initiate a dispute through their account dashboard.

• Mediation: Our team will review the details of the dispute, including any evidence provided by both parties, to facilitate a fair resolution.

• Resolution: We strive to resolve disputes promptly and fairly, ensuring that both parties are satisfied with the outcome.

Limitations of Off-Platform Transactions:

• No Control: We have no control over interactions and transactions that occur outside of our platform and cannot verify the authenticity of any agreements made off-platform.

• No Assistance: In the event of a dispute arising from an off-platform interaction, we regret to inform you that we will not be able to offer any assistance or mediation.

Ensuring Safety and Satisfaction:

• Platform Use: To ensure your safety and satisfaction, we recommend conducting all communications and transactions through CoHostMarket.

• Support: Our team is always here to help with any issues that may arise within our platform. If you have any further questions or concerns, please don't hesitate to contact us.

By adhering to these guidelines and utilizing our platform for all transactions, you can ensure that your interactions are secure and any disputes can be effectively managed.