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Ensuring clarity around refund requests is crucial for maintaining transparency and trust on CoHostMarket. Here’s an in-depth guide to help you understand when and how you can request a refund for your subscription plan. Eligibility Criteria Pending Approval: Refund Eligibility: If your subscription is still pending approval and your profile hasn't been reviewed by our team, you are eligible for a refund within 14 days of purchase. Action Required: Contact our support team with your subscription details within the 14-day window to initiate the refund process. Approved Profile: No Refunds Post-Approval: Once your profile has been reviewed and approved, refunds are generally not granted. This policy exists because Premium and Pro subscriptions involve an expedited verification process, including ID verification and detailed profile setup with Google Maps for location coverage. Important Considerations Review Before Subscribing: Due Diligence: We strongly encourage users to review our FAQ and Terms and Conditions before subscribing. Understanding our policies will help you make an informed decision. Subscription Benefits: Be aware of the benefits associated with each subscription tier. Premium and Pro members receive enhanced visibility, priority support, and advanced features designed to optimize your success on the platform. Dispute Resolution: Initial Contact: If you have concerns about your subscription, please contact us for assistance. Our team is committed to resolving disputes amicably and efficiently. Agreement Terms: Users agree to engage in dispute resolution efforts with us before considering other options. Not contacting us and attempting resolution may be deemed a breach of our Agreement. Terms and Conditions: Policy Details: For comprehensive information about our refund policy and dispute resolution process, please refer to our Terms and Conditions. Binding Agreement: By subscribing to our services, users agree to these terms and conditions, ensuring a fair and transparent process for both parties. Why Refunds Post-Approval Are Limited Resource Allocation: Approving a profile, especially for Premium and Pro subscribers, involves significant resources. Our team conducts thorough verification processes, including: ID Verification: Ensuring the authenticity and credibility of the service provider. Google Maps Integration: Populating location coverage to enhance profile visibility. Priority Support: Offering expedited assistance to Premium and Pro members. Value Provided: Once these services are rendered, the value has already been delivered to the subscriber, making refunds impractical. How to Request a Refund 1. Check Eligibility: Verify that your subscription is pending approval. 2. Contact Support: Reach out to our support team via the Contact Us page. 3. Provide Details: Include your subscription ID, payment details, and reason for the refund request. 4. Await Confirmation: Our support team will review your request and respond with the next steps. By understanding these guidelines, you can navigate refund requests with clarity and ensure a fair process for both you and CoHostMarket.

Canceling your CoHostMarket account is a straightforward process, but it's important to understand all the implications before proceeding. Follow these detailed steps to cancel your account: Steps to Cancel Your Account 1. Log In: Access your CoHostMarket account by logging in with your credentials. 2. Navigate to Account Settings: Go to your dashboard and click on the "Account Settings" tab located in the menu. 3. Deactivate Account: Select the "Deactivate Account" option from the menu. This will initiate the deactivation process. Important Information Recovery Period: One-Week Grace Period: After initiating the deactivation, you have a 1-week grace period during which you can recover your account if you change your mind. Reactivation: If you decide to reactivate your account within this period, simply log back in and follow the prompts to restore your account. Permanent Deactivation: Data Deletion: Once the 1-week grace period expires, all your data will be permanently deleted. This includes your profile information, service listings, reviews, and any other data associated with your account. Irreversible Action: After the recovery period, account restoration is not possible. Ensure you are certain about canceling your account before proceeding with the deactivation. Impact on Active Services: Ongoing Services: If you have ongoing services or engagements, ensure all commitments are fulfilled before deactivating your account to avoid inconvenience to your clients. Wallet Balance: Any amount in your service provider wallet (if any) will also be lost and cannot be recovered once the account has been terminated. Subscriptions and Add-Ons: Active Subscriptions: Ensure to cancel any active subscriptions and understand that no refunds are provided for unused portions of your subscription or purchased add-ons. Purchased Add-Ons: All purchased add-ons such as Additional Location Add-on, Dynamic Google Map Add-on, Featured Profile Add-on, Job Connects Purchase, or Interview Credits Purchase will also be forfeited. Contact Support: Need Assistance? If you encounter any issues during the deactivation process or have questions, please contact our support team via the Contact Us page. Our team is here to help you through the process and address any concerns you may have. By following these steps and understanding the implications, you can ensure a smooth and informed cancellation process. Additional Considerations Profile Visibility: Turning Off Visibility: If you are not ready to permanently delete your account but need a break, consider setting your profile to offline. This will hide your profile temporarily without losing your data. Regular Updates: Keep Information Updated: Regularly updating your profile ensures all details are accurate, which is crucial if you decide to deactivate and later reactivate your account. Future Engagements: Future Availability: If you plan to return, keeping your profile updated and periodically checking in can help maintain your standing in the community. By following these steps and understanding the implications, you can ensure a smooth and informed cancellation process.

Ensuring your email address is accurate and verified is crucial for account security and effective communication. Here’s a comprehensive guide to help you update or verify your email address on CoHostMarket: Changing Your Email Address Step 1: Sign In Log in to your CoHostMarket account using your current email and password. Click on the "Profile Setup" tab. Step 3: Update Your Email Locate the 'Email' field and enter your new email address. Click "Save" to apply the changes. Step 4: Confirm the Change A confirmation email will be sent to your new email address. Open the email and click on the verification link to confirm the change. Verifying Your Email Address Email Verification Process We use MillionVerifier API to verify and check the quality of your email during registration. For best deliverability, we recommend using Gmail. Importance of Email Verification Verifying your email ensures you receive important notifications and updates. It helps maintain the security and trustworthiness of your account. What If I Cannot Access My Registered Email? Using Phone Verification If you cannot access your registered email, you can use phone verification to authenticate the change. Add your phone number in the 'Trust and Verification' section. Verify your phone number using an SMS code or a phone call. Once verified, you can update your email address. Updating Your Phone Number Step 1: Sign In Log in to your CoHostMarket account. Go to the "Profile Setups" tab. Select "Trust and Verification." Step 3: Update Your Phone Number Enter your new phone number. Verify it using an SMS code or a verification call. Once verified, your phone number will be updated in your profile. In Case of Locked Out Situations Contact Customer Support If you are unable to access your account, registered email, or phone number, please contact our Customer Support. Our team will assist you in resolving the issue and regaining access to your account. By following these steps, you can ensure your email and phone number are updated and verified, maintaining the security and integrity of your CoHostMarket account.

Whether you're a homeowner or a service provider, resetting your CoHostMarket password is straightforward. Follow these steps: Steps to Reset Your Password Step 1: Go to the Login Page Visit the CoHostMarket login page. Step 2: Click on 'Forgot Password' Click the "Forgot Password" link located below the login fields. Step 3: Enter Your Registered Email Address Provide the email address associated with your CoHostMarket account. Step 4: Check Your Email You will receive an email with a password reset link. Open the email and click on the link. Step 5: Set a New Password Enter a new password and confirm it. Make sure your password is strong and secure. Step 6: Log In Use your new password to log in to your CoHostMarket account. Important Notes Secure Your Account Ensure your new password is unique and not used for other accounts. Consider using a mix of letters, numbers, and special characters for added security. What if You Don't Receive the Email? Check Spam/Junk Folder: Sometimes, the reset email might end up in your spam or junk folder. Verify Email Address: Ensure that you entered the correct email address associated with your CoHostMarket account. Email Filters: Check if your email provider has filters that might block the email. Contact Support: If you still don’t receive the email, contact our Customer Support Team. Contact Support if Needed If you do not receive the reset email, check your spam folder. For further assistance, contact our Customer Support Team.

On CoHostMarket, we offer a variety of add-ons to enhance your profile and service offerings. These include Additional Location Add-ons, Dynamic Google Maps, Featured Profiles, Job Connects, and Interview Credits. Here’s a detailed guide on our refund policy for these purchases: General Refund Policy Non-Refundable Policy for Add-Ons: Once an add-on purchase is completed, refunds are generally not granted. This policy applies to all types of add-ons, including Additional Location Add-ons Dynamic Google Maps Add-ons Featured Profiles Add-ons Job Connects Add-ons Interview Credits Add-ons Reason: Add-on purchases provide immediate benefits and enhancements to your profile, making it impractical to offer refunds once these services are delivered. Specific Add-Ons 1. Additional Location Add-Ons: Purpose: Expand your service coverage to multiple locations. Policy: Non-refundable after purchase due to the immediate update and enhancement of your profile. 2. Dynamic Google Maps: Purpose: Display precise location coverage to attract more clients. Policy: Non-refundable as the service provides instant visibility enhancements on your profile. 3. Featured Profile Add-On: Purpose: Increase your profile’s visibility by featuring it prominently. Policy: Non-refundable since the feature is activated immediately, offering instant benefits. 4. Job Connects: Purpose: Increase the number of job opportunities you can apply for. Policy: Non-refundable after purchase due to the immediate increase in available job connects. 5. Interview Credits: Purpose: Allow more interview requests with potential clients. Policy: Non-refundable as credits are immediately available for use upon purchase. Important Considerations Review Before Purchasing: Due Diligence: We strongly recommend reviewing the benefits and functionality of each add-on before making a purchase. Ensure that the add-on meets your specific needs and will provide value to your service offerings. Understanding Benefits: Immediate Advantages: All add-ons are designed to provide immediate advantages to your profile. The enhancements and features are applied instantly, which is why refunds are not offered post-purchase. Dispute Resolution Initial Contact: Reach Out: If you encounter issues with your add-on purchase, please contact us for assistance. Our support team is committed to resolving any problems you may face. Terms and Conditions: Policy Details: For more comprehensive information about our refund policy and dispute resolution process, please refer to our Terms and Conditions. Binding Agreement: By purchasing our add-ons, users agree to these terms and conditions, ensuring a fair and transparent process for both parties. How to Manage Add-On Purchases 1. Check Add-On Benefits: Overview: Review the benefits and functionality of your purchased add-ons in your account dashboard. 2. Contact Support for Issues: Support Team: If you face any issues or need assistance with your add-ons, please reach out to our support team via the Contact Us page. 3. Provide Necessary Details: Information: Include your account details, add-on purchase information, and the issue you are encountering when contacting support. By understanding these guidelines, you can manage your add-on purchases effectively and ensure a smooth experience on CoHostMarket.

If you forget your CoHostMarket password, don’t worry, it’s easy to reset it and regain access to your account. Steps to Reset Your Password 1. Go to the Login Page: Navigate to the CoHostMarket login page and click on the "Forgot Password" link. 2. Enter Your Email: Provide the email address associated with your CoHostMarket account. 3. Check Your Email: You will receive an email with a password reset link. Click on the link to proceed. 4. Create a New Password: Enter a new password and confirm it. Make sure it’s strong and secure. 5. Login with Your New Password: Use your new password to log in to your CoHostMarket account. Important Tips Check Spam/Junk Folder: If you don’t see the reset email in your inbox, check your spam or junk folder. Secure Your Account: Choose a strong password that you haven’t used before. Combine letters, numbers, and special characters. Contact Support: If you encounter any issues, contact our support team for assistance.

On CoHostMarket, you can customize your notification preferences to ensure you receive important updates without being overwhelmed by unnecessary alerts. Steps to Customize Your Notification Preferences 1. Log In to Your Account: Access your CoHostMarket account by logging in with your credentials. 2. Go to Account Settings: Navigate to the "Account Settings" section from your dashboard. 3. Select Notification Preferences: Find the "Notification Preferences" tab and click on it to view your options. 4. Choose Your Preferences: Select the types of notifications you want to receive. Options may include email alerts, SMS notifications, and in-app messages. 5. Save Changes: After customizing your preferences, make sure to save your changes to apply the new settings. Tips for Managing Notifications Prioritize Important Notifications: Ensure that critical alerts, such as booking confirmations and payment updates, are enabled to stay informed about important activities. Adjust Frequency: Set the frequency of notifications to daily, weekly, or immediate based on your preference and urgency. Review Regularly: Periodically review your notification settings to ensure they continue to meet your needs as your business evolves. By customizing your notification preferences, you can stay updated on crucial information without being overwhelmed by too many alerts.

Keeping track of your transaction history and receipts is crucial for managing your finances on CoHostMarket. Here's how you can easily access this information. Steps to Access Transaction History and Receipts 1. Log In to Your Account: Sign in to your CoHostMarket account using your credentials. 2. Go to Account Settings: Navigate to the "Account Settings" section from your dashboard. 3. Select Transaction History: Find the "Transaction History" tab and click on it to view your past transactions. 4. View and Download Receipts: You can view detailed information for each transaction and download receipts for your records. Benefits of Accessing Your Transaction History Financial Management: Easily track your spending and manage your budget by reviewing your transaction history. Record Keeping: Maintain accurate records for tax purposes and financial reporting by downloading receipts. Transparency: Ensure transparency in your transactions and resolve any discrepancies quickly. By regularly accessing your transaction history and receipts, you can stay on top of your financial activities and ensure smooth management of your services on CoHostMarket.

Ensuring the security of your account information on CoHostMarket is crucial. Here are some essential tips to help you protect your data and prevent unauthorized access. Steps to Secure Your Account 1. Use a Strong Password: Create a password that includes a combination of letters, numbers, and special characters. Avoid using easily guessable information such as birthdays or common words. 2. Enable Two-Factor Authentication (2FA): Activate 2FA for an added layer of security. CoHostMarket offers three verification options:  SMS verification Email verification Secret Question verification Note:: We recommend SMS verification for a 100% secure account. 3. Regularly Update Your Password: Change your password periodically to reduce the risk of unauthorized access. Make sure your new password is significantly different from previous ones. 4. Monitor Account Activity: Regularly check your account for any suspicious activity. If you notice any unauthorized actions, report them immediately. 5. Keep Your Contact Information Updated: Ensure your email address and phone number are up to date to receive important security notifications and alerts. 6. Be Cautious of Phishing Scams: Beware of emails or messages that ask for your account details or direct you to a suspicious website. CoHostMarket will never ask for your password via email. Additional Security Tips Secure Your Devices: Ensure that the devices you use to access CoHostMarket are secure by installing antivirus software and keeping your operating system up to date. Logout When Not in Use: Always log out of your CoHostMarket account when using a shared or public computer to prevent unauthorized access. By following these guidelines, you can significantly enhance the security of your CoHostMarket account and protect your sensitive information from potential threats.

Setting your availability on CoHostMarket allows homeowners to see when you are available for new projects. Here's how to manage your schedule: Steps to Set Your Availability 1. Log In to Your Account: Sign in to your CoHostMarket account using your credentials. 2. Go to Availability Settings: Navigate to the "Profile Setup" section from your dashboard. 3. Set Your Availability: Indicate if you want to SHOW or HIDE your profile for a specified amount of time. Update this information regularly to reflect your current schedule. 4. Save Changes: After setting your availability, ensure you save your changes to update your profile. Managing your availability helps you efficiently schedule your work and communicate your availability to potential clients.