Got questions? We've got answers

Canceling your CoHostMarket account is a straightforward process, but it's important to understand all the implications before proceeding.

Follow these detailed steps to cancel your account:

Steps to Cancel Your Account

1. Log In: Access your CoHostMarket account by logging in with your credentials.

2. Navigate to Account Settings: Go to your dashboard and click on the "Account Settings" tab located in the menu.

3. Deactivate Account: Select the "Deactivate Account" option from the menu. This will initiate the deactivation process.

Important Information

Recovery Period:

• One-Week Grace Period: After initiating the deactivation, you have a 1-week grace period during which you can recover your account if you change your mind.

• Reactivation: If you decide to reactivate your account within this period, simply log back in and follow the prompts to restore your account.

Permanent Deactivation:

• Data Deletion: Once the 1-week grace period expires, all your data will be permanently deleted. This includes your profile information, service listings, reviews, and any other data associated with your account.

• Irreversible Action: After the recovery period, account restoration is not possible. Ensure you are certain about canceling your account before proceeding with the deactivation.

Impact on Active Services:

• Ongoing Services: If you have ongoing services or engagements, ensure all commitments are fulfilled before deactivating your account to avoid inconvenience to your clients.

• Wallet Balance: Any amount in your service provider wallet (if any) will also be lost and cannot be recovered once the account has been terminated.

Subscriptions and Add-Ons:

• Active Subscriptions: Ensure to cancel any active subscriptions and understand that no refunds are provided for unused portions of your subscription or purchased add-ons.

• Purchased Add-Ons: All purchased add-ons such as Additional Location Add-on, Dynamic Google Map Add-on, Featured Profile Add-on, Job Connects Purchase, or Interview Credits Purchase will also be forfeited.

Contact Support:

• Need Assistance? If you encounter any issues during the deactivation process or have questions, please contact our support team via the Contact Us page. Our team is here to help you through the process and address any concerns you may have.

By following these steps and understanding the implications, you can ensure a smooth and informed cancellation process.

Additional Considerations

Profile Visibility:

• Turning Off Visibility: If you are not ready to permanently delete your account but need a break, consider setting your profile to offline. This will hide your profile temporarily without losing your data.

Regular Updates:

• Keep Information Updated: Regularly updating your profile ensures all details are accurate, which is crucial if you decide to deactivate and later reactivate your account.

Future Engagements:

• Future Availability: If you plan to return, keeping your profile updated and periodically checking in can help maintain your standing in the community.

By following these steps and understanding the implications, you can ensure a smooth and informed cancellation process.